Member Avatar for lakmalnj

Hi,

I've experiencing some issues when boot my PC and shutting it down.Please see below issues I've seen.

- When i press shutdown button or select start - > shutdown the machine is get hanged on "Windows is shutting down" screen. The problem is happens each and every time i'm trying to shutdown the machine. Even after 2-3 hours machine remains same without shut it down.

- When I switch on the CPU, first time machine is get hanged on "BIOS" screen.

- Then I press the power button to down the machine and again switch on the CPU. Only the second time machine is booting up correctly.

I'm experiencing these issues from couple of weeks. I repaired my Win XP SP2 OS but problem is remains as same.


Please see my machine configuration :

System Information
------------------
Time of this report: 5/30/2010, 00:27:53
Machine name: HOME
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Language: English (Regional Setting: English)
System Manufacturer: INTEL
System Model: DG31PR
BIOS: BIOS Date: 03/13/08 17:38:29 Ver: 08.00.10
Processor: Intel® Core™2 Duo CPU E7300 @ 2.66GHz (2 CPUs)
Memory: 2036MB RAM
Page File: 994MB used, 2934MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
DxDiag Previously: Crashed in system information (stage 4)

Any help highly appreciate.

Thanks,
Lasantha

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  • Latest Post Latest Post by thewebhostingdi

Dani AI

Generated

A compact troubleshooting checklist that builds on ’s BIOS/ACPI tip and fills gaps not covered in the thread.

  1. Reproduce in Safe Mode and with a clean boot
  • Boot using F8 > Safe Mode and attempt a shutdown. If Safe Mode shuts down normally the cause is almost certainly a driver or third‑party service.
  • Use msconfig (Services: hide Microsoft services → disable remaining; Startup: disable all) to perform a clean boot, then re-enable items in small groups to isolate the offender.
  1. Inspect logs before changing anything
  • Open Event Viewer (Start → Run → eventvwr.msc) and check System/Application logs at the times of the failed shutdown/boot. Look for Service Control Manager timeouts or device/driver errors that coincide with the hang.
  1. BIOS / ACPI specifics (follow @thewebhostingdi)
  • Confirm ACPI/power-management options in the BIOS. ACPI enabled is normally correct for XP, but a buggy implementation can be tested by toggling to the legacy/APM option as a diagnostic step.
  • If a BIOS update explicitly mentions boot or power fixes, consider it — follow the vendor’s exact upgrade procedure and backup CMOS settings first.
  1. Drivers, chipset and device checks
  • Update motherboard/chipset and storage controller drivers, and the graphics driver from the vendor site. In Device Manager verify the system type under “Computer” (ACPI vs Standard PC). Changing this driver can make the system unbootable, so have recovery media ready.
  1. Hardware isolations and checks
  • Disconnect all USB/peripheral devices and try a minimal hardware boot. Power supply faults and failing caps on the motherboard commonly cause flaky first‑power attempts; a visual inspection or swap with a known‑good PSU helps isolate this. Run chkdsk /f and MemTest86 to rule out disk/RAM faults.

Cautions: changing ACPI drivers or flashing the BIOS carries risk—have a full backup and a Windows recovery/repair disk ready. If the repair install already performed did not help, prioritize BIOS/driver and hardware isolation steps above another reinstall.

Member Avatar for thewebhostingdi

Check ACPI settings in the BIOS. It should enabled.

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