I want to start Windows help and support center from the start menu but without success. When I choose help and support center from the startmenu I get the following message:

Windows cannot find helpctr.exe. Make sure you typed the name correctly, and then try again. To search for a file, click the start button, and then click search.

Hence I chose search from the same start menu and managed to find 3 instances on my computer (I searched for "helpctr.exe"). I tried to double click all three, one at a time and then this message was displayed:

Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named “Help and Support.

Therefore I used the start menu again and the run alternative. I typed services.msc. Then the various services of my system is displayed but I can’t find any service named “Help and Support. Hence, it is difficult to start that service.

I also tried to look at in the "add windows component" and "add program list" but without success.

Therefore I hope you’ve got an idea about how to get my windows help and support center running the way it should again.

Recommended Answers

All 2 Replies

jeffy1,

Try two things.

Place your Windows CD into your CD-Rom drive. Then...
Start >> Run >> type: cmd >> type: sfc /scannow >> Reboot >> Done.

If that doesn't work, then...
http://windowsxp.mvps.org/startmenuhelp.htm

J_

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