Member Avatar for jaward1

Hi, I am using Windows 7 and until yesterday Chrome was working fine. Then it just stopped working and internet explorer is the same! I know my internet is working cos I can wirelessly connect on my laptop. However I connect with ethernet cable to my PC (that isnt working ) so I don't know if this is an issue. I have done a virus scan with superantispyware, malwarebytes, windows defender, bazooka, spywareterminator, adaware, spybot and Avast and found a couple of things that have been deleted. I have done a registry scan. I have tried reinstalling internet explorer to no avail. I have cleared out my browsing history. I have tried disabling add-ons. I am also fairly sure my ethernet cable is working cos my computer can do virus database updates, connect to steam and connect to the itunes store! This problem is just with my browsers. More specifically at the moment, internet explorer 8. Please help!
My ipconfig is here...
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


C:\Users\Tom>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Desktop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethern
et NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-21-97-A6-56-C7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::85e1:3d6a:ecfa:c929%11(Preferred)
IPv4 Address. . . . . . . . . . . : (Preferred)
Subnet Mask . . . . . . . . . . . :
Lease Obtained. . . . . . . . . . : 21 November 2010 09:54:12
Lease Expires . . . . . . . . . . : 22 November 2010 10:16:51
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 234889623
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-DE-DC-B6-00-21-97-A6-56-C7

DNS Servers . . . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.Home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Tom>

Again, thanks so much for reading this!

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  • Latest Post Latest Post by caperjack

Dani AI

Generated

already narrowed the scope well: browsers fail while other networked apps still connect, and Safe Mode with Networking works. That pattern usually points to a local software conflict (proxy or firewall, a broken Winsock/LSP chain after malware removal, a BHO/extension, or a non-Microsoft service), not a router or ISP fault. 's suggestion to reset IE is a sensible first step; follow it with stack- and proxy-level resets to remove lingering corruption.

From an elevated Command Prompt run these commands, then reboot:

netsh winsock reset
netsh int ip reset
ipconfig /flushdns
netsh winhttp reset proxy

After restarting, test normal mode. If the problem persists, inspect these areas next: verify Tools > Internet Options > Connections > LAN settings has no unwanted proxy set; check the hosts file at C:\Windows\System32\drivers\etc\hosts for suspicious entries; temporarily disable any third-party firewall/AV and test; perform a clean boot (msconfig → disable non-Microsoft services) to isolate a service; try a different browser (portable build or freshly installed browser) to see whether the issue is per-browser or system-wide; and consider reinstalling or rolling back the NIC driver from Device Manager.

A short rationale: Safe Mode success strongly implicates third-party code (LSPs or services) rather than hardware. Winsock and winhttp resets are commonly effective after aggressive malware removal. Before making major changes, create a restore point. For deeper troubleshooting, collect diagnostics such as the output of ipconfig /all, tracert <target>, and netsh winsock show catalog so the offending entry can be identified and removed.

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Member Avatar for jaward1

I have found the internet does start in safe mode! How do I determine the problem now?

Member Avatar for caperjack

hi, not sure if this is a fix but worth a try ,
open IE ,go to tools /internet options /advanced ,and in there reset IE settings .

also you could try unplugging your router from the power source for a few minutes ,then plug it back in .

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