Member Avatar for djm123

Clicking on the MAIL icon in the brower, I cant get mail, yet by clicking on the mail icon at the system tray BOTTOM of screen I can..How do I fix the icon in the toolbar?

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  • Latest Post Latest Post by jingda

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Short answer: the IE8 toolbar envelope calls whatever Windows has set as the default mail handler (the mailto:/MAPI association). If the tray icon opens mail but the IE button does nothing, the problem is almost always a broken or misconfigured mail association in Windows or a mis‑placed toolbar button. Since requested a screenshot and asked about the browser, below are practical checks that need no image.

  1. Quick check: in IE8’s address bar type mailto:you@yourdomain.com and press Enter. If a compose window opens, the mailto: handler works; if nothing happens, Windows isn’t handing mailto: to your mail program.
  2. Make the mail client the default:
    • Control Panel -> Default Programs -> Set your default programs -> pick your mail client -> Set this program as default.
    • Or in IE: Tools -> Internet Options -> Programs tab -> E-mail: choose your client.
  3. Ensure the mailto protocol is associated: Control Panel -> Default Programs -> Associate a file type or protocol -> find MAILTO -> change to your mail client.
  4. Re-add/reset the IE Mail/Command Bar: right‑click the toolbar area, show the Command Bar (or Customize) and remove then re-add the envelope/mail button. If it still does nothing, try Tools -> Internet Options -> Advanced -> Reset Internet Explorer (backup favorites first).
  5. Repair the mail program (Programs and Features -> Repair) or reinstall if associations are corrupted.

Advanced checks (do these only if comfortable and after a backup):

HKEY_CLASSES_ROOT\mailto\shell\open\command
HKEY_CURRENT_USER\Software\Clients\Mail

If the tray icon belongs to a web‑mail notifier (Gmail/Hotmail) note: the IE Mail button won’t open webmail unless you’ve installed a handler/extension that captures mailto:. Also check Event Viewer for any application errors when you click the icon.

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Member Avatar for steven447

Could you send a screenshot with more info

commented: Stop replying old thread -2
Member Avatar for djm123

I could not do that, I get no error message, clicking on the icon, THE MAIL just does not work.

Member Avatar for jingda

Funny thing you replied after such a long time. Can you send us and image of the mail icon. What browsers are you using? These are some information i need. Thanks.

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