Member Avatar for Knowsum

On the ‘Folder’ ribbon the ‘favorites’ section does not appear. Right clicking the ribbon and choosing ‘Customize the Ribbon…’ shows the ‘Folder’ tab as being selected and within that tab are ‘New, Actions, Clean up, Favorites, Share, IMAP, Properties’. ‘Favorites, Share and IMAP’ do not appear on the ribbon.
I tried a MS Outlook 2010 tutorial but in that this problem does not exist.
You of greater knowledge - what next?

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A short expert note on this thread: reported that the Favorites/Share/IMAP groups were missing from the Folder ribbon while the Customize dialog showed them enabled. ’s Navigation Pane reset fixed the immediate problem; that approach is a known, supported remedy for navigation-pane corruption and related missing UI elements. (support.microsoft.com)

What the reset does and a caution: resetting the Navigation Pane removes local Navigation Pane customizations (so Favorites and other pane layout choices are returned to defaults). Because those settings are stored locally, the same reset may need to be run on each machine where Outlook is used. Expect to re-add any Favorites after the reset if they were lost. (support.microsoft.com)

Other useful checks and low-effort fixes not shown in the replies: confirm the ribbon itself isn’t collapsed or set to “Show tabs only” (expand it with the ribbon display options or Ctrl+F1), and verify the Folder tab groups are visible at full window width. If ribbon groups seem missing despite being checked in Customize, use File → Options → Customize Ribbon and choose Reset → Reset all customizations; the same dialog also lets export/import ribbon and QAT customizations for safekeeping. (support.microsoft.com)

If the problem recurs or other UI elements go missing, try standard repairs: repair the Office installation via Programs and Features (Change → Repair) or rebuild the Outlook profile; persistent or repeat corruption can indicate a profile or installation issue that those steps address. Back up any customizations or exported settings before repairing or recreating profiles. (support.microsoft.com)

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Member Avatar for Lightninghawk

Start -> Run; "C:\Program Files\Microsoft Office\Office14\outlook.exe" /resetnavpane

(check the location of your outlook.exe first)

Member Avatar for Knowsum

I have just followed Lightninghawk's suggestion and it worked. I do hope it stays that way - many thanks.

Member Avatar for Lightninghawk

Thank you, Please mark the thread as solved and feel free to rate my help as well :)

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