0

Here's the history of this problem. I'm at my wit's end, but before I do a complete Win 7 re-install, I wanted to see if anyone had any ideas.

On Friday 6/17 I allowed Windows Update to install 36 [or thereabouts] language packs. I don't need 'em, but I wanted to get them off the Update window. I left it to install over the weekend.

When I came in Mon. Morning, the computer was locked up. I rebooted and on the black Welcome screen I got the following message [more or less]: "Applying Update * of 616930". I had not seen that kind of update before; normally you see it on the blue screen just prior to login following the black Welcome screen. Nevertheless, I let it go for about an hour, and when I saw that it had only done 10% of the 616,930 updates, I got worried that I was in the midst of a malware attack. I turned off the machine and restarted.

The machine then put me into an endless loop of attempting to install updates on that blue screen just prior to login. It would attempt to install updates, then say it update failed; reverting; then reboot. Over and over again. I tried going to the repair console, to no avail. Attempts to do a system restore from safe mode failed. Finally, I attempted a safe mode command prompt, and while it gave the same update failed; reverting message, I nonetheless was allowed into Windows. At some point shortly after I was able to get back into Windows, a restart caused the same initial problem: "applying update * of 616930." This time I let it complete, and I was able to get all the way into Windows.

Current status: the computer acts normally, except that system restore and Windows update do not work. I have run superantispyware, malwarebytes antimalware, and MS security essentials scans, with no improvement. I have bought and run multiple times an online app called Reimage, which purports to scan and then repair the computer by replacing incorrect or corrupted files with proper files. While it seems to have stripped off some of the already installed Win 7 security updates, it has not fixed the 2 identified problems. I have attempted an upgrade install using the Win 7 install disk. It failed. I have also attempted to uninstall those language packs, but each time I have tried, the proedure has failed. Bottom line: I can't update, and I can't restore to a system state prior to the onset of trouble.

I don't think this is a malware problem; I think it results from interrupting the update application. Nevertheless, I'm not that bright on all this stuff, and SAS picked up some infections, so I can't rule out malware.

So, aside from a reformat and reinstall of the OS and the applications, which I have been trying to avoid, I'm about out of ideas. Below, for what it's worth, is a HijackThis scan log I just did.

I hope someone out there can help....

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:00:40 AM, on 7/8/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\dcw\Adobe CS2\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
C:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\Rim.Desktop.AutoUpdate.exe
C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\Downloaded Program Files\TransferMgr.exe
C:\Program Files (x86)\Intuit\QuickBooks 2009\qbw32.exe
C:\PROGRA~2\Intuit\QUICKB~1\QBDBMgr.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\axlbridge.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&m=sx2802&r=173601107007p0338v1j5k4811r30r
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: MapNeto 1.1 Toolbar - {f5046a39-68f3-4732-995f-eb2ea26d93fb} - C:\Program Files (x86)\MapNeto_1.1\tbMapN.dll
R3 - URLSearchHook: DVDVideoSoftTB Toolbar - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files (x86)\DVDVideoSoftTB\tbDVDV.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AskBar BHO - {201f27d4-3704-41d6-89c1-aa35e39143ed} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.4.19.5\bh\BabylonToolbar.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: DVDVideoSoftTB Toolbar - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files (x86)\DVDVideoSoftTB\tbDVDV.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: MapNeto 1.1 - {f5046a39-68f3-4732-995f-eb2ea26d93fb} - C:\Program Files (x86)\MapNeto_1.1\tbMapN.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Foxit Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - C:\Program Files (x86)\AskBarDis\bar\bin\askBar.dll
O3 - Toolbar: Contribute Toolbar - {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files (x86)\Adobe\Adobe Contribute CS5\Plugins\IEPlugin\contributeieplugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O3 - Toolbar: MapNeto 1.1 Toolbar - {f5046a39-68f3-4732-995f-eb2ea26d93fb} - C:\Program Files (x86)\MapNeto_1.1\tbMapN.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
O3 - Toolbar: DVDVideoSoftTB Toolbar - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files (x86)\DVDVideoSoftTB\tbDVDV.dll
O3 - Toolbar: Babylon Toolbar - {98889811-442D-49dd-99D7-DC866BE87DBC} - C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.4.19.5\BabylonToolbarTlbr.dll
O4 - HKLM\..\Run: [Adobe Version Cue CS2] C:\Users\dcw\Adobe CS2\Adobe Version Cue CS2\ControlPanel\VersionCueCS2Tray.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Mouse and Keyboard Settings.lnk = ?
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Free YouTube to MP3 Converter - C:\Users\dcw\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
O8 - Extra context menu item: Open Picture in &Microsoft PhotoDraw - res://C:\PROGRA~2\MICROS~1\Office\1033\phdintl.dll/phdContext.htm
O8 - Extra context menu item: Open with WordPerfect - C:\Program Files (x86)\WordPerfect Office X3\Programs\WPLauncher.hta
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O8 - Extra context menu item: Translate this web page with Babylon - res://C:\Program Files (x86)\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/ActionTU.htm
O8 - Extra context menu item: Translate with Babylon - res://C:\Program Files (x86)\Babylon\Babylon-Pro\Utils\BabylonIEPI.dll/Action.htm
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://intel-drv-cdn.systemrequirementslab.com/multi/bin/sysreqlab_srlx.cab
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O16 - DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/eBay_Enhanced_Picture_Control_v1-0-31-0.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = knoxlawyers.com
O17 - HKLM\System\CCS\Services\Tcpip\..\{78D774A2-A736-4A40-BF01-D42985C71792}: NameServer = 192.168.0.99
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = knoxlawyers.com
O17 - HKLM\System\CS1\Services\Tcpip\..\{78D774A2-A736-4A40-BF01-D42985C71792}: NameServer = 192.168.0.99
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = knoxlawyers.com
O17 - HKLM\System\CS2\Services\Tcpip\..\{78D774A2-A736-4A40-BF01-D42985C71792}: NameServer = 192.168.0.99
O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Version Cue CS2 - Adobe Systems Incorporated - C:\Users\dcw\Adobe CS2\Adobe Version Cue CS2\bin\VersionCueCS2.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Digidesign MME Refresh Service (DigiRefresh) - Avid Technology, Inc. - C:\Program Files (x86)\Digidesign\Drivers\MMERefresh.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe
O23 - Service: GRegService (Greg_Service) - Acer Incorporated - C:\Program Files (x86)\Gateway\Registration\GregHSRW.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\IScheduleSvc.exe
O23 - Service: Xerox PagePack Assistant Service (PagePack.Service) - Xerox Corporation - C:\Program Files (x86)\PBM\PBM PagePack Assistant\bin\pagepack.service.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Updater Service - Acer - C:\Program Files\Gateway\Gateway Updater\UpdaterService.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 18243 bytes

3
Contributors
7
Replies
8
Views
6 Years
Discussion Span
Last Post by caperjack
0

For what it's worth, I'm getting the following errors:

Application Log

7/1: Event ID 3001: The performance counter name string value in the registry is not formatted correctly. The malformed string is 7756. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

7/1: Event ID 3011: Unloading the performance counter strings for service MSDTC Bridge 4.0.0.0 (MSDTC Bridge 4.0.0.0) failed. The first DWORD in the Data section contains the error code.

7/1 (Warning) Event ID 2006: The LastCounter and LastHelp values of the performance registry are corrupted and need to be updated. The first and second DWORDs in the Data Section contain the original LastCounter and LastHelp values, respectively, while the third and fourth DWORDs in the Data Section contain the updated new values.

Setup Log:

6/23: Event ID 3: Windows update could not be installed because of error 2359302 "" (Command line: "wusa.exe "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SetupCache\Client\Windows6.1-KB958488-v6001-x64.msu" /quiet /norestart")

System Log:

These errors are constant:

event ID 137: The default transaction resource manager on volume C: encountered a non-retryable error and could not start. The data contains the error code.

Event ID 136 (Warning): The default transaction resource manager on volume C: encountered an error while starting and its metadata was reset. The data contains the error code.

0

Since no one wants to answer you I'll volunteer my answer
Format and reinstall, do hope you have your important data backed up
or at least can get to it and copy it.
Why you downloaded other language programs I don't understand there is a setting that you can delete off the list updates you don't or won't require, always check and make sure you wait before taking updates just because Microsoft says you need them
Google Brian Livingston and you will come up with his websirte, join it they put out reports on all microsoft updates and let you know if one is a problem or not.
If you can't find Brian let me know and I will send his website address to you,
Sorry to be the bearwer of bad news.
Regards
DocktorD

0

cant read all you posted ,but did you try a system restore back a few days/weeks before the problem ,i have had that type of update a few time myself just recently ,and let it got for over an hr till it was done installing,never interrupt a windows update .

Edited by caperjack: n/a

0

Since no one wants to answer you I'll volunteer my answer
Format and reinstall, do hope you have your important data backed up
or at least can get to it and copy it.
Why you downloaded other language programs I don't understand there is a setting that you can delete off the list updates you don't or won't require, always check and make sure you wait before taking updates just because Microsoft says you need them
Google Brian Livingston and you will come up with his websirte, join it they put out reports on all microsoft updates and let you know if one is a problem or not.
If you can't find Brian let me know and I will send his website address to you,
Sorry to be the bearwer of bad news.
Regards
DocktorD

Yeah, I figured out -- after the fact, of course -- how to hide updates you don't want to look at. Stupid on my part. Stupider to interrupt the applying updates routine on the Starting Windows screen. I think -- as does the 2 consultants who have looked at the problem -- that interrupting that caused all the problems. I'm backing up my data now and will likely reinstall tomorrow.

BTW, a bit thumbs up to Reimage.com. I spent $69 on their service, which analyzes and repleces corrupted system and app files. I tried it and it didn't work, so I opened a ticket with them. They had a guy get on my computer via remote control for 4 hours today to troubleshoot. He threw his hands up in despair, too, and said "Reinstall." Then he agreed to refund my $69, with no fuss whatsoever. Even though their services didn't work for me, they sure spent the time to try to make it work. Good for them!

0

Yeah, I figured out -- after the fact, of course -- how to hide updates you don't want to look at. Stupid on my part. Stupider to interrupt the applying updates routine on the Starting Windows screen. I think -- as does the 2 consultants who have looked at the problem -- that interrupting that caused all the problems. I'm backing up my data now and will likely reinstall tomorrow.

BTW, a bit thumbs up to Reimage.com. I spent $69 on their service, which analyzes and repleces corrupted system and app files. I tried it and it didn't work, so I opened a ticket with them. They had a guy get on my computer via remote control for 4 hours today to troubleshoot. He threw his hands up in despair, too, and said "Reinstall." Then he agreed to refund my $69, with no fuss whatsoever. Even though their services didn't work for me, they sure spent the time to try to make it work. Good for them!

That would be a BIG thumbs up.

0

did you try . start ,cmd,[might need to right click on cmd before opening it nd choose run as administrator ] type in "sfc /scannow " without the "
and a space between c and /

Edited by caperjack: n/a

This topic has been dead for over six months. Start a new discussion instead.
Have something to contribute to this discussion? Please be thoughtful, detailed and courteous, and be sure to adhere to our posting rules.