Member Avatar for ccbutterfly

I have a problem that seems to be common, but apparently the solutions vary depending on the exact error report.

Trouble is, I get "Internet Explorer has encountered a problem and needs to close" every time I close an IE window.

Here's the exact error report:

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknown
ModVer: Offset: 6290d8bf

Thanks for any help!
Cindy

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Dani AI

Generated

Good troubleshooting by and confirmation from — that outcome strongly points to a misbehaving third-party add-on (BHO/toolbar or a shell extension) rather than core IE. The steps below show how to confirm the cause and isolate the exact component so the browser can be restored without guessing.

Try this workflow:

  • Make a System Restore point before changing system settings or unregistering DLLs.
  • Run Internet Explorer with add-ons disabled to confirm: start the "Internet Explorer (No Add-ons)" shortcut or run iexplore.exe -extoff. If the crash stops, an add-on is almost certainly responsible.
  • Isolate the offender by re-enabling extensions in groups (binary search) or one-by-one until the crash returns.
  • Use Autoruns to list and disable Browser Helper Objects, toolbars and IE-related entries. Autoruns shows the exact DLLs so you can match names with crash logs. Autoruns for Windows
  • Use ShellExView to inspect shell and Explorer extensions if context-menu or Explorer-mounted DLLs may be involved. ShellExView
  • Check the Application log in Event Viewer for the faulting module name; correlate that DLL with entries shown in Autoruns/ShellExView and remove or unregister the offending module (regsvr32 /u) or uninstall its program.

Cautions: do not disable Microsoft-signed items blindly, keep backups/restore points, and scan for malware if the offending DLL looks unfamiliar. On legacy setups (IE6/Windows XP) consider upgrading to a supported browser/OS for long-term stability and security.

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Member Avatar for gemini4

Go to internet options, advanced and uncheck enable 3rd party browser extensions. Restert IE and try again.

Member Avatar for ccbutterfly

WOW!! So easy and it worked like a charm!! THANK YOU THANK YOU THANK YOU!

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