Hey guys, first post here, and this one has truly stumped me so hopefully someone has some insight.
My WinXP Pro Thinkpad R32 laptop refuses to restart (start | turn off computer | restart). It gets to the "Windows is shutting down" screen and simply hangs. However, shutdown (start | turn off computer | turn off ) works just fine.
What I have done so far:
I have tried "restarting" it from safe mode but the same thing happens. I have also formatted the computer and reinstalled windows - same thing happens - even during the installation of windows, I know it had failed to correct the issue because as many times as it wants your computer to restart during the install, not once did it do it on it's own. I always had to manually turn it off, and turn it on. I have also upgraded the BIOS to the most recent version. I removed the extra 256 MB of ram I had put in to see if that was conflicting but it wasn't. I have determined this is likely a hardware issue, because I removed the harddrive last night, booted up into the bios and when I tried to "exit" / restart from the bios (F10) it froze. I have tried different AC adapters, and tried with and without the battery installed. Any insight at all would be greatly appreciated!