Member Avatar for gdmc2710

can anyone help with this message?? "WinDVD MFC Application has encountered a problem and needs to close. We are sorry for the inconvenience."

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A short, practical troubleshooting note for the "WinDVD MFC Application has encountered a problem and needs to close" error. That dialog means an MFC-based process (WinDVD) crashed with an unhandled exception. Common causes are corrupted or missing Microsoft Visual C++/MFC runtimes, codec/filter or player conflicts, bad graphics/DirectX interactions, corrupted app preferences, or system/driver problems. The symptoms described by and the anecdotes from and fit these classes of causes.

Recommended diagnostic checklist:

  • Inspect the Application log in Event Viewer (Run eventvwr.msc -> Windows Logs -> Application). Note the time of the crash and the "Faulting application name" and "Faulting module name" fields; the module name often points to whether the problem is an MFC/VC runtime, ntdll/driver, or another DLL.
  • Isolate third-party conflicts with a clean boot (msconfig selective startup, disable non-Microsoft services/startups). A successful run under clean-boot implicates a service/codec/third-party player.
  • Test with a fresh user profile or in Safe Mode to rule out corrupted per-user settings.

Practical repair steps that follow from the diagnostics:

  • Repair or reinstall the Visual C++ Redistributable(s) that WinDVD depends on (repair via Programs and Features).
  • Run System File Checker from an elevated Command Prompt: 
    sfc /scannow
  • Update GPU drivers and DirectX; if available, temporarily disable hardware acceleration in the player.
  • Reset WinDVD preferences by moving/renaming its config folder in %appdata% so the player recreates defaults.
  • When codecs are suspected, uninstall/remove codec packs one at a time or use the clean-boot result to identify the culprit (this aligns with 's Nero-related report).

Notes for hardware/OS changes (case like ): ensure chipset, audio and video drivers are the correct, up-to-date vendor drivers for the new motherboard and install all Windows updates and VC++ runtimes before reinstalling WinDVD. For advanced analysis, capture a crash dump (ProcDump or WER) and analyze with WinDbg to see the exact faulting module. As a temporary fallback for playback, alternate players such as VLC or MPC-HC can be used while the underlying issue is investigated.

Member Avatar for terryheath

I too was having problems in exactly the same way. No matter what I did it was always the same message. I tried to find patches but to no avail. I finally had to come to the conclusion that windvd8 was clashing with some other programme. The only one I could think of was Nero7 Essentials. I removed all of Nero and then again tried windvd8. Same MFC message. Then I removed windvd8 and re-installed from download. Now everything works fine and is better than WMP and Windvd media theatre. I think that mainly its a clash between other players depending on which you make the default player. At least that's what has happened to me. It may not work for anyone else of course.

Member Avatar for GRMondie

can anyone help with this message?? "WinDVD MFC Application has encountered a problem and needs to close. We are sorry for the inconvenience."

Since replacing a motherboard and installing WinXP I have encountered this message numerous times with several apps. In the case of WinDVD, however, I have used the application frequently and never had the problem until today. Now I am blocked from running WinDVD because the app is shut down every time I launch it. As usual Microsoft "help" doesn't. This problem never ocurred in Win2K. I would be happy just to turn off the grand new "feature" that results in this action & message if I had a clue what it was. Help!

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