Member Avatar for 180_by_summer

msn messenger 7.5/windows live messenger beta problem

everytme i go to sign into msn messenger after about 5 seconds it comes up with an error message saying i have encounterd a problem ...anyone no how i can fix this...details below..

i have unistalled and reinstalled it and still have the problem


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Dani AI

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This thread shows the classic “Messenger has encountered a problem / Send Error Report” crash on sign-in. is right that betas can be unstable, but because and reported the same behaviour on stable builds, treat three possibilities as most likely: conflicting software, a corrupted user/profile or Messenger data, or malware/trojans that interfere with the client.

A short, practical checklist (try in order):

  • Do a clean boot (disable non‑Microsoft services and startup items) to rule out third‑party conflicts; if Messenger runs under clean boot, re-enable items in halves to find the culprit. (support.microsoft.com)

  • Capture the crash details in Event Viewer (Application log). Record the Event ID, the faulting application (msnmsgr.exe/msnmsgr) and the “Faulting module” / exception code — that info often points to a bad DLL or third‑party hook. (learn.microsoft.com)

  • Scan for malware in Safe Mode (or Safe Mode with Networking) with up‑to‑date on‑demand tools. Microsoft’s Safety Scanner and a trusted anti‑malware scanner (Malwarebytes) are good second‑opinion tools. If AV installers are blocked, that’s a strong malware indicator. (learn.microsoft.com)

  • Test with a fresh Windows user account. If Messenger works on the new profile, the problem is per‑user data (delete Messenger cache/profile files before copying anything back).

  • If none of the above helps, do a full, clean uninstall of Messenger/Windows Live Essentials (remove leftover program folders and per‑user data), then reinstall a stable build — or consider switching to Skype/modern messaging since Microsoft retired the consumer Messenger service in 2013. (learn.microsoft.com)

When posting back, include: exact Event Viewer text (copy/paste), timestamps, results from malware scans and whether a clean boot changed behaviour. That information will let responders move past “it crashes” to a precise cause (bad driver/DLL, profile corruption, or infection).

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Member Avatar for DMR

It's a beta version; of course it crashes. :mrgreen:

The term "beta" implies:
1. That it is not a finished release version of the program.
2. iThat it does have bugs and programming errors.
3. That you use it at your own risk.

Member Avatar for Screwy

No thats not the prob, I had the same thing with 7.5

Member Avatar for carminae7

i have the exact same problem for about a month and a half now and it is driving me nuts! i even tried using older versions of msn messenger and those programs told me to update my msn to a newer version.... i don't have a clue why error reports keep displaying but i am really sick and tired of it! i even sent an email to msn messenger technical support but they never replied. Please could someone help solve this problem?

Member Avatar for Screwy

I found out the problem, you have some kind of virus. I rebooted because the virus got me a trojan-downloader, and crashed my computer twice. It's also stopping me from downloading Mc Afee, and Norton.

Member Avatar for DMR

Hi carminae7, welcome to DaniWeb :)

If you do want to pursue the possibility of a virus infection (and I think that's wise), please do the following:

Download the (free) utility. Once downloaded, follow these instructions to install and run the program:

Create a folder for HJT outside of any Temp/Temporary folders and move the HijackThis.exe file to that folder now. A folder such such as C:\HijackThis or C:\Spyware Tools\HijackThis will do.

Run HijackThis, but do not have HJT fix anything yet; only have it scan your system! Once the scan is complete, the "Scan" button will turn into an option to "Save log...".
Save the log in the folder you created for HijackThis; the saved file will be named "hijackthis.log".

Start a new thread of your own in our Viruses, Spyware, and other Nasties forum (we do not work on virus issues in this particular forum). Open the HJT log file with Windows Notepad, and cut-n-paste the entire contents of the Notepad file into the new thread you created.

The log contents will tell us a lot about what "nasties" have crept into your system, and once we analyse the log we can tell you what to do from there.

Member Avatar for carminae7

I found out the problem, you have some kind of virus. I rebooted because the virus got me a trojan-downloader, and crashed my computer twice. It's also stopping me from downloading Mc Afee, and Norton.

Is there a program u used for the removal of this trojan? could i use that program?

Member Avatar for DMR

Hi carminae7,

Even if you do have an infection, yours may not be the same infection that Screwy is talking about, and may therefore need an entirely different remedy.
Please follow the suggestion I gave in my last post. Once you do that, we'll be able to tell you if you have an infection, and if so, how to remove it.

Additionally, our forum rules advise against members tagging their questions/problems on to a thread started by another member, so you really do need to present your problem in a thread of your own.

Thanks.

Member Avatar for jonothan

every tie i keep signing in to my msn messenger it keep sayingdont send or send report ang it cut off when tat error reportin come on

Member Avatar for ENY

When I conect to WINDOWS LIVE MESSENGER then come SEND ERROR REPORT.
And when I want add a new contact I send,but to this contact the invite doesnt come to answer invite :S

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