Member Avatar for ookami125

My mom encounterd this problem where she can get on facebook, but no other sites will work on her computer. We are currently using chrome (we have tried Firefox) and other computers on the network are not experencing the problem. I tried to fix the problem but I couldn't find anything wrong or out of the ordinary plus I did search google. I appreciate all the help I can get, and if you need any more info I'll suppy it as fast as possible.

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  • Latest Post Latest Post by ookami125

Dani AI

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Good catch by @misi on the security software angle. When one PC loads only a couple of sites (often Facebook, Google, or YouTube) but everything else times out, the usual culprits are: a corrupted Winsock/LSP (often after malware or an AV uninstall), a bad proxy setting, DNS hijack or failure, or TLS settings on older Windows. In your case, turning off Avast fixed it, which points to its Web/HTTPS scanning or a damaged network stack. Simply removing an AV can still leave drivers behind, so use the vendor’s cleanup tool and then reinstall (or switch to one AV only).

Quick checks that reliably narrow this down:

  • Verify time/date are correct.
  • In Internet Options > Connections > LAN settings, make sure “Use a proxy server” is unchecked (unless you actually use one).
  • Reset the stack and DNS cache, then reboot:
netsh winsock reset
netsh int ip reset
ipconfig /flushdns
shutdown /r /t 0
  • Test DNS: if ping 8.8.8.8 works but ping google.com fails, set DNS on the adapter to automatic or try 1.1.1.1/8.8.8.8.
  • Open C:\Windows\System32\drivers\etc\hosts and ensure nothing is redirecting common domains.

If security software is the cause, try turning off only HTTPS/Web Shield first; if that fixes it, update or replace the suite. Also run a reputable offline malware scan to be safe.

Note for future readers on Windows 7: many modern sites now require TLS 1.2+. In Internet Options > Advanced, check “Use TLS 1.2” and make sure Windows is fully patched; otherwise HTTPS pages may fail even though a few sites still work. Changing browsers alone (sorry ) rarely helps if the underlying network stack or TLS is the issue.

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Member Avatar for Member #971693

Switch off temporarily her firewall and antivirus.

Any better?

Edited by Member #971693
Member Avatar for justin490

I think you should try Saffari Browser.

Member Avatar for justin490

currently i am using it. And it's good.

Member Avatar for ookami125

well i tried shuting off her firewall but nothing changed and she doesn't have an anti virus and i can't get saffari on to her computer as no internet and i have nothing to transfer it with

Member Avatar for Member #971693

What kind of computer is it?

"other computers on the network are not experencing the problem"
That's strange.
Is it connected to the Net with an ethernet cable?

Member Avatar for ookami125

no all the computers are wireless and it's a windows 7 home premium and currently we're running an anti-virus on her computer.

P.S. sorry for late replys i have to go to school

Member Avatar for Member #971693

I hope that that AV solved the problem

Member Avatar for ookami125

Well, the antivirus (avast) was the problem actruly I think she got a virus that affected that but once I turned it off the internet worked like it use to. so in the end I just decided to remove that anti-virus.

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