A Microsoft update this morning crashed my Vista machine.
I was able to get it going again in safe mode and did a system restore back
to last night - well past the problem time, which was 10.45am this morning.
Unfortunately, the Vista machine remains crashed and unusable.
Not sure what to do next.
I was installing a Microsoft Update when the problem happened, but there is
nothing in the updates list for today!
The restore must have removed it, but it did not get the machine working again.
It remains solidly locked in normal mode.
When you say about looking in Windows can I ask you please where exactly I should be
I am not sure where exactly to find the folders you mention.
Machine is still firmly locked in normal mode 24 hours later.
Whoops, my mistake. That was for XP; they changed the system for Vista, and thus Caperjack's post details the correct and only way to remove updates. You could try repeating the updates from Safe Mode with Networking, but you would need the KB number so as to download it. AU won't work if the system thinks it has it already.
Sorry for the confusion.
The update no longer shows in the list, following system restore.
Although system restore performs successfully it does nothing to improve the situation.
I have gone right back to last Friday when things were working perfectly.
Am told that system restore was successful.
Machine still locked in normal mode.
I don't have the KB number, but I believe it was an update for .net framework 4 on 3rd July.
Windows Update won't work in safe mode.
Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2836939)
Date last published: 6/11/2013
Download size: 5.5 MB
That bit about AU not working was a bit surplus to the post. I meant for you to grab the KB number and download the installer itself, and to try re-applying it. http://www.microsoft.com/en-us/download/details.aspx?id=39257
Machine is working again.
A bit sluggish at the start until a message appears saying that Ulead Video Studio has
Do you know if that item can be safely uninstalled?
Great to have system working.
The download plus option 2 in the Microsoft recommendations - see link - seemed to do the trick.
Thanks again. http://support.microsoft.com/kb/929135
ULead... find its launch point and disable it to see if that improves startup performance. It's likely in DocsnSetts\some user\start menu\pgms\startup; if not in one of those folders, then use Technet's Autoruns to locate it.
If you use it regularly, try installing over the top again.
Great that you got the sys running again. Did you use msconfig to isolate the problem service [fastest way is to choose half, then half again, then ha...]?
No, I won't have that, caper... I blew the Vista uninstall updates bit. I do have a W7 machine to learn from... I just prefer my ol XP.
So I bumble through... :). And I shouldn't push in...
Hey, Techno, what service was the problem, if any?
Didn't need to go so far as to see which service was responsible.
Once it started working I did a runner to enjoy having it back again.
It has been working very well ever since.
I was very fortunate to have yourself and the excellent caperjack on board
and to get the matter resolved so quickly.