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My computer keeps shutting down and I get the "blue screen of death".

0x000000c5 and
0x0000008e

I have not installed anything recently. It just keeps turning off and going to the damn blue screen.
How do I fix this? PLEASE help!

windows xp
emachines

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  • Latest Post Latest Post by goldeagle2005

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Given ’s memtest86 failures (crashes and dozens of errors) and the later RAM swap that didn’t help, the problem needs to be treated as a hardware/OS-isolation exercise rather than another straight RAM replacement. and were right to suspect memory, but persistence after a new DIMM points toward a bad slot, motherboard/chipset fault, PSU or filesystem corruption — all of which can produce the STOP codes and the missing/corrupt system-file message seen in this thread.

Recommended, in order of least-to-most invasive:

  1. Isolate memory and slots — test one known-good stick in each slot, one at a time, running memtest86 until completion. If errors follow a stick it’s bad; if they appear only in one slot the motherboard is at fault.

  2. Minimal-boot hardware test — remove all add-in cards, extra drives and USB devices; boot with CPU, one RAM stick, video and boot drive only. Check for stability (BIOS POST, staying in BIOS, or successful boot). Visually inspect the board for swollen/leaking capacitors; a failed cap commonly causes random crashes.

  3. Check and repair the filesystem/Windows kernel file — boot the XP CD to Recovery Console (or use a rescue disk) and run disk and file repairs before a reinstall. Typical Recovery Console commands:

    chkdsk c: /r

    expand D:\i386\ntoskrnl.ex_ C:\Windows\system32\ntoskrnl.exe

(Adjust the CD-ROM letter if different. Use Repair Install only after backing up data.)

  1. Power and firmware checks — try a known-good PSU or measure rails; reset CMOS to defaults (clear battery/jumper) and avoid manual overclock/tight timings. If the machine won’t run a Live CD or becomes unstable in BIOS, the fault is almost certainly hardware (mobo, CPU or PSU).

Also: disable automatic restart on system failure (F8 boot menu) to capture exact STOP text; if Windows can be booted long enough, collect minidumps. If all isolation still fails, prioritize data backup (remove drive and image it) and consider motherboard/board-replacement vs replacing the machine given repair cost.

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All 16 Replies

Member Avatar for Gizzard

Another: 0x000000c1 special_pool_detected_memory_corruption.

Member Avatar for Gizzard

Hi,

Thanks for replying. I am going through absolute hell with this computer. I followed your link, the resolution says to 'obtain backtrace'. How do you go about doing that?

Thanks again

Member Avatar for caperjack

Hi,

Thanks for replying. I am going through absolute hell with this computer. I followed your link, the resolution says to 'obtain backtrace'. How do you go about doing that?

Thanks again

sorry in over my head ,just provide a link ithought might help ,semms all info i find is for the developer of a new program for debugging erros in it .sorry

Member Avatar for Gizzard

ok, thanks. just wanted to add, for anyone else that can help. I can't even run my computer normally in safe mode. It goes off, every chance that it can get. I don't even know how I am posting this right now, except that I am lucky I can.

Member Avatar for goldeagle2005

Try replacing your RAM sticks. Judging from the error you dexcribed, this sounds like a bad memory stick.

Member Avatar for Gizzard

Yeah, I'm thinking that may be the case too. What kind of stick do I need to get? I basically have no clue. I searched online, and came up with PC2700 ddr or PC2100 drr. Which one would be the kind that I am looking for? Should I get any particular brand?

my computer is model A26EV17F
Windows XP

Member Avatar for Gizzard

What are memory sticks? Is it the same thing as ram??

I ran a memtest86, but my computer crashed halfway through. So I ran it again, and got 53 errors. Before the test was through, it crashed once more. Whats the problem?

Member Avatar for goldeagle2005

Yes, memory sticks are RAM sticks. Since your computer crashes while running mtest86, your RAM sticks are bad. Replace them, and you'll be fine

The kind of memory (PC 2100 etc) will depend on your motherboard. From what I saw online, you will need to get PC 2100 DDR RAM.

Member Avatar for Gizzard

ok, will any brand work? Motherboard... do you mean like I have to get one that is for an emachines only?

Member Avatar for goldeagle2005

If your current board is fine (which I suspect it is), you dont need to change it. However, do get new RAM first. As for brands, well, you could go for brands like Kingston, Corsair, Samsung. These are all good manufacturers.

Member Avatar for Gizzard

ok, thanks alot for helping me out. I really appreciate it.

Member Avatar for Gizzard

Well, it wasn't the ram. I bought a new one, and took out the old one with no change. So what the hell is the deal with my damn computer???? I can't even use it! What do I do now?! HELP HELP HELP!!!!!!!

Member Avatar for goldeagle2005

describe the symptoms in detail. we'll go from there

Member Avatar for Gizzard

Basically, it is unusable. I turn it on and if it doesn't freeze, I am able to get on to the regular desktop. After about ten minutes, maybe less, it restarts. Blue Screens of Death pop up. Along with error messages like:

following is missing or corrupt:
<windows root>\ system 32\ ntoskml.exe
please reinstall a copy of the above file

And like I said, its not the memory because I replaced it, to no avail.

Member Avatar for goldeagle2005

Check if your CPU or mainboard is overheating. If it isn't, try cleaning out all connectors on the board and remove any dusk in the computer. If this doesn't help, try for matting and then reinstalling windows...

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