Member Avatar for posemeke

Hello Daniweb,

My name is Peter. I need ur professional help in solving this problem since 3 weeks now. I have been asking same question from one forum to another. Now i am here and i will like to believe that this might be my last bus stop on how to resolve this issue once and for all.

It is my Dell Inspiron 1300 Sound & Audio Problems, before now i use to play and listen musics and films on this laptop but the moment i formated it and reinstalled XP on it i notice that there is no sound or audio coming out. i have tried going to Dell site to download its driver and install still doesnt work.

Please i can play musics or films without hearing any sounds.

Please i need ur help to help me. Thank you.

Peter

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Short summary with next steps based on the thread: reformatted an Inspiron 1300 and lost audio; correctly suggested checking Device Manager but that alone did not fix it. The Inspiron 1300 commonly uses a SigmaTel (Sigmatel/STAC) HD codec; two historically used XP drivers are R122161 and the later R171789 (both are the usual places to look for a working XP driver). (drivers.softpedia.com)

Recommended troubleshooting checklist (do these in roughly this order — each item is a known, repeatable fix for this model):

  1. Confirm Device Manager entries: look under “Sound, video and game controllers” for “SigmaTel High Definition Audio CODEC” (or “High Definition Audio Device”) and under “System devices” for the Microsoft UAA/HD audio bus.
  2. Make sure Windows Audio (AudioSrv) is running and set to Automatic (Services → services.msc).
  3. Install system drivers in the correct sequence: Dell Notebook System Software → Intel Mobile Chipset → (if needed) the Microsoft UAA hotfix / class driver for HD audio → then the Sigmatel audio installer (R171789 preferred for later fixes; R122161 is the older XP pack). This install order is important for correct device detection. (dell.com)
  4. If the Sigmatel installer fails (errors like “Device object not present” or Code 10), remove any old audio packages (uninstall via Add/Remove Programs), boot to Safe Mode and delete any C:\Dell\Drivers\R* folders that contain a WDM subfolder, then retry the full install (not “Update driver” from Device Manager). Residual driver folders commonly block a clean install. (dell.com)
  5. Run the Dell pre-boot diagnostics (F12 → Diagnostics / ePSA) to separate hardware failure from driver/Windows issues; passing the pre-boot audio test means the board/audio codec is likely OK and the problem is software/driver-related. (dell.com)

Notes and fallbacks: create a restore point or full backup before deleting drivers; SP3 of XP includes UAA fixes but manual UAA installs are still helpful on some images. If all software fixes fail and pre-boot tests show no sound, the issue is probably hardware (repair or an external USB/ExpressCard sound solution). For the common Sigmatel XP installers see the driver package listings (example: R122161). (drivers.softpedia.com)

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Member Avatar for caperjack

downloading driver is one thing ,did you install then and did they show up in device manager as working .
to check device manager ,right click on mycomputer ,go properties ,on the let click on device manager , check down the list for sound ,hit + and what do you see .
also you could try getting the chipset drivers and othere suggested drivers in the dell list for your laptop on the driver download site

Member Avatar for posemeke

i have done all that still dont work. it was working initially cos that is wat i use to listen to my CCNA video click until i reformatted it to the same OS that is XP and now i cant get it working. I have gone to dell site and download and install the chipset still not working.

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