Member Avatar for Shane_2

this is two weeks i cannot access my yahoo account because i have forgot my secret question please help me because i used this mail address address for a long time i have send many mail to yahoo customer care to resolved my problem nothing is done so when i sign to my yahoo account they asked me WHERE TDO YOU HAVE YOUR HONEYMOON I OPEN THIS ACCOUNT IN 2010 I HAVE NOT WRITE DOWN THE SECRET ANSWER .IS EVERYONE CAN HELP ME THANKS;

Edited by pritaeas because: Removed email. Keep it on-site.
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A few practical notes that pick up where the replies left off and point to authoritative, current steps. Several people here correctly focused on recovery options and on avoiding sketchy help numbers — that last point from is important: don’t post full contact info in public threads and don’t pay third‑party “Yahoo support” numbers. Yahoo’s official help pages route everyone through the Sign‑in Helper as the primary recovery channel. (help.yahoo.com)

What to try next (in order): use Yahoo’s Sign‑in Helper flow and follow any prompts to send an Account Key or verification code to a recovery phone or alternate email; if the visible options don’t help, use the “I can’t access any of the above” / “my account may have been compromised” paths — those sometimes reveal older recovery channels. Note that Yahoo invalidated many unencrypted secret questions after the 2013–2016 incidents, so the security‑question route is often not available or reliable anymore. If Sign‑in Helper cannot verify ownership and none of the recovery contacts work, Yahoo’s tools may be unable to restore the account and creating a new account can be the only practical option. (help.yahoo.com)

If the account is critical, check whether it was closed (closed accounts can often be reactivated within the short grace period Yahoo documents) and then follow the official recovery articles rather than third‑party vendors. After (re)access, immediately add a verified recovery email/phone, enable two‑step verification or Account Key, and store credentials in a password manager (or record secret answers safely). Official Yahoo help is the only trustworthy route; avoid paid “recovery” services. (help.yahoo.com)

Useful official links: Reset or change your Yahoo password and Close or reactivate your Yahoo account.

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Member Avatar for CimmerianX

To recover Passwords in Yahoo you need:
1) The secret question answer
2) You must have setup a secondary, backup email address. You can send a password reset request there.

Without those items, you are out of luck and the email is a loss.

Member Avatar for caperjack

you cant access your yahoo act but you post your yahoo email address for us to send help to ,sound like a scam to me

Edited by caperjack
Member Avatar for chriswelborn

I agree that this does sound a little weird. Especially with password resets and mobile reminders and such. I forget my security questions some times, because I don't make them too easy to crack. Questions like "what's your middle name" offer pretty much no security against anyone willing to do a little Googling. I do remember where I went on my honeymoon, and even if I did forget the answers there are just too many other options for getting your account back.

Member Avatar for gerbil

You forgot already where you honeymooned? Sheesh. Too much of something.
You got bigger problems than hacking someone's email.

Member Avatar for caperjack

the orignal post had a phone number and a yahoo email addres in it,that the posted wanted us to use to help them , NOT! i reported it and it was removed by Admin

Edited by caperjack
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