Member Avatar for lar999

Windows Media Player 10 and Real Player 10.5 continually display a "Crash" error message, yet continue to play if I do not respond to the Error Message.

I have updated both.

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Dani AI

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A few targeted steps to collect useful crash data and isolate the cause — building on ’s attempt to re-register scripting components (which, per , did not fix the problem).

First, gather the error details. Open Event Viewer (or Reliability Monitor on newer Windows) and look at the Application/Problem logs for entries that match the time the dialog appears. Note the timestamp, the “faulting application” or process name, the faulting module (DLL) and any exception or error code. Paste that info when asking for more help — it points straight to whether the fault is the player, a plugin/codec, or a system component.

Next, isolate third-party interference. Do a clean boot (disable non‑Microsoft services and startup items) or test in Safe Mode — if the crash disappears, re-enable items in small groups to find the conflict. Test playback from a new user account to rule out per‑profile corruption. Temporarily disable browser plug‑ins/helper objects for RealPlayer and any media helper apps.

Repair and reinstall carefully. Run System File Checker from an elevated prompt:

sfc /scannow

Reboot, then fully uninstall RealPlayer and Windows Media Player (use each uninstaller, remove leftover program and user AppData folders), reboot again and reinstall the versions appropriate for your OS. Keep a restore point before manual registry edits.

If the problem continues, check for codec/filter conflicts (remove third‑party codec packs), update audio/video drivers, and scan for malware. If you post back, include the Event Viewer entry text, exact OS and build/service pack, recent installs/updates from the week before the issue began, and whether the crash appears only with specific file types. That information will make targeted diagnosis possible.

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Member Avatar for gemini4

Could you give us a screenshot of the message?

Also how long has been this going on?

Member Avatar for lar999

screen Shot Attached.

Problem about a week

Reduced.bmp (440.4 KB)
Member Avatar for gemini4

Try the following:

1. Click Start, and then click Run.
2. In the Open box, type regsvr32 jscript.dll, and then click OK.
3. Click OK.
4. Click Start, and then click Run.
5. In the Open box, type regsvr32 vbscript.dll, and then click OK.
6. Click OK.

Member Avatar for lar999

Try the following:

1. Click Start, and then click Run.
2. In the Open box, type regsvr32 jscript.dll, and then click OK.
3. Click OK.
4. Click Start, and then click Run.
5. In the Open box, type regsvr32 vbscript.dll, and then click OK.
6. Click OK.

Doesn't work. Any other suggestions?

Member Avatar for lar999

Doesn't work. Any other suggestions?

Doen't work.
Any other suggesyions?

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