Member Avatar for irncru

Hi,

I'm experiencing some problems while attempting to connect to a wireless network on a couple of computers that have both been wiped and reinstalled with wndows vista. When trying to connect I get this messafe

http://smg.photobucket.com/user/godnoble/media/microsoft/wireless2.jpg.html

and clicking to enter the information leads to this

http://img.photobucket.com/albums/v446/godnoble/microsoft/wireless3.jpg

I have no idea what this is. We have two networks here and both do the same thing.
I have tried removing the network and setting it up manually, using every setting (WEP, WPA etc) but nothing works. I have read that this is related to windows vista and 7 but have not found a solution. The computer that was reinstalled with XP worked perfectly.

If anyone has any ideas I would greatly appreciate it!! Thank you.

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  • Latest Post Latest Post by CimmerianX

Dani AI

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Short expert summary: the Vista balloon "Additional logon information is required to connect to this network" usually means Windows expects 802.1X/EAP-style credentials (a username/certificate) or the wireless profile is misconfigured for an enterprise-style network. Since reports the AP uses WEP and already pointed out that "limited connectivity" typically indicates a DHCP/gateway issue, the most likely causes are: the Vista profile is set to use 802.1X (by mistake), the wrong security/encryption/key format is configured, or a driver/utility conflict is interfering.

Practical steps to try (Vista):

  • Verify the router/AP actual security mode from the working XP machine or the router web page (confirm it really is WEP, not WPA/WPA2-Enterprise).
  • Remove the saved profile: Control Panel → Network and Sharing Center → Manage wireless networks → right-click SSID → Remove.
  • Recreate the profile and on the Security tab select the correct Security type (WEP) and enter the key. Make sure "Enable IEEE 802.1X authentication for this network" is unchecked and any "Use my Windows logon name and password" option is cleared. Note WEP keys require either 5 or 13 ASCII characters (40/128 bit) or 10/26 hex digits — try the correct format for your router.

Device/drivers and IP checks: follow and install the Vista-specific wireless driver from the manufacturer (or use Device Manager to update). Remove any vendor wireless utility so Windows manages the adapter. If you still get "connected, limited," run ipconfig /all to confirm whether an IPv4 address was obtained; try a temporary static IP in the router’s subnet to test DHCP.

Security note and next steps: WEP is obsolete and insecure; if possible switch the AP to WPA2–AES (or replace hardware) after getting the Vista machines to connect. In most cases fixing the profile (turning off 802.1X and using the correct key format) plus an updated driver resolves this exact message.

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Member Avatar for CimmerianX

IS this a wifi network? If so, what auth mechanism do you have configured? WPA2 enterprise?

Member Avatar for rubberman

I think you need to get the WiFi drivers for the computer from the system vendor(s) for Vista. BTW, why Vista? That was an abomination. Try Windows-7 instead.

Member Avatar for irncru

Cimmerian- Yes it is, it's WEP.

Rubberman- Ok thanks, I'm not quite sure how to do that. Vista is just what is on the computers. I know it sucks, but if you'd like to buy Windows 7 for us I will happily use it ;)

Forgot to add, if I remove the network and set it up manually, I get 'connected with limited connectivity'. I've never known what that means...

Member Avatar for CimmerianX

It usually means you are connected to the wifi AP, but either got no IP address from DHCP or can't get out the gateway to the public net.

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