i purchased this hp with windows 7 and when i first turn on laptop a black screen with a white bar in center asks for password. its the old owners password id like to remove it permanently its very annoying

1 Year
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Last Post by cis7850

That sounds like the BIOS password. Removal is done in the BIOS but 2 things.
1. No full model number so I can't see if it's documented.
2. Sometimes there is no document so you explore all the BIOS pages.


If it is the BIOS password, there is a means to reset the BIOS flash memory, erasing the old password, but it will require removing the cover and keyboard, and then shorting out a couple of contacts on the motherboard. My grandson knows how to do this, but I haven't had to deal with that. My attorney gave him one of his HP laptops - it took him about 5 minutes to do this... If it is the operating system password, then you may need to reinstall the OS and set your own admin/user password.

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