Member Avatar for Ketaki_1

So I was watchin some videos on my laptop and t suddenly just shuts down. without warning like it ran out of power. This laptop is four yrs old and i use it every single day. It is an hp630 and it has windows 10. this happened once i checked on the internet and they said its called "the black screen of death" and to fix it i have to remove the power and the battery, put it back (battery), hold the power button down for 60 secs, then start charging again and turn it on. it worked. but i started watching videos and backing up all my shit in there and it happened again and i used the same method and its working but i dont want it to happen again!
what is the problem? can anyone help me?

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  • Latest Post Latest Post by rinston

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This is a short, practical troubleshooting plan to narrow down whether this is a hardware failure or a Windows/driver problem. It builds on observations from and the replies from , and without repeating the reset/cleaning steps already suggested.

Try to reproduce the fault outside Windows first: boot from a Live USB (Linux or Windows PE) and play a local video for 20–30 minutes. If the laptop dies there too, the cause is almost certainly hardware. While testing, plug an external monitor in — if the external stays alive or shows output while the laptop screen goes black, that points at the display chain rather than whole-system power. Note exactly what LEDs/beeps/drive activity do when it dies; that timing is diagnostic.

Quick power checks (safe, low-effort)

  • With the laptop running and a video playing, gently wiggle the AC plug at the barrel jack. If the system cuts out or flickers, the jack or adapter is intermittent and should be swapped or repaired.
  • If you can, try a known-good compatible adapter.
  • From an elevated Command Prompt in Windows run powercfg /batteryreport and inspect the generated HTML for battery capacity and cycle info — a failing battery can cause strange shutdowns even when "plugged in." (Do not short adapter terminals if you test voltages; use a multimeter only if comfortable.)

If it looks Windows-specific: enable kernel minidumps so crashes leave a file (Control Panel > System > Advanced system settings > Startup and Recovery > Settings > Small memory dump) and do a clean graphics-driver reinstall (use a driver-clean tool in Safe Mode, then install the latest OEM driver). If the Live-USB test reproduces the failure, stop DIY teardown unless experienced and take it to a shop — bench power/VRM checks, a loose DC jack, or a failing motherboard/GPU are common causes when fans stop but power LEDs remain on.

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All 8 Replies

Member Avatar for rproffitt

This sounds like your standard crash. Now that you know the generic reset, you move to another area.

Are you keeping up your maintenance? Canned air on the vents every 1st of the month.

Member Avatar for Steven1142

Hi Ketaki,

Is there any specific time for system to go shutdown. If not then try to notice if any particular software or application is causing this problem when starting.
Does system heat up and shuts down.
Try this:
Boot your system in BIOS, keep it on for almost 3-4 hours. In case if system shuts down then it indicates that your system has Hardware problem.
And if does not shutdown then you should do a clean install of OS which will resolve this error.

Regards,
Steve

Member Avatar for Itsdigger

That's not quite right for the Generic Reset.
Shut the laptop down
unplug the brick from laptop and everything connected to USB
remove the battery
press and hold the power button down for 60 seconds
reolace battery and power supply
start the laptop and see how it goes...

commented: The word gets around about this. +8
Member Avatar for IntegratedTweak

This doesn't sound like a normal crash rather a GPU that has overheated. It is 4 years old so it would likely need some thermal compound and a good clean out.

Member Avatar for tech6916

Ok, so you indicated that the screen issue happens while watching videos - the black screen of death is an OS to hardware issue - because laptops use integrated videos you may not be able to configure that. But most except Netbooks allow access to memory chips. If possible open the case carefully and try reseating or replacing the memory cards. if you currently have 4G, increase to 6 or 8G's. Then before videos, use task manager to monitor CPU and MEM, start video - any change? Don't forget event viewer can also be very helpful to resolve this issue also.

Member Avatar for sashiksu

make sure you isn't running windows updating.
Sometimes I had this beacause of updating windows without knowing and after I trying to shutdowsn.

Member Avatar for DenisOxon

If you were watching a film was laptop on carpet, bedclothes, etc. I have this and it blocks air vents, causing laptop to overheat and stop.

The moral of the story - always put your laptop on a smooth surface so air flows around it.

Member Avatar for rinston

I guess your laptop got overheat. Try to place your laptop in cooling pad.

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