Just was told that my computer is loaded with worms , trojans, and spyware. Any program to clean, it is shutting down all my microsoft programs--I cant send an email from windows live mail. Thank you in advance. Here is my hijack this:

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 6:46:51 PM, on 9/28/2016
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.18123)

Boot mode: Normal

Running processes:
C:\Users\pcmic\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe
C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe
C:\Program Files (x86)\CyberLink\Power2Go8\Power2GoExpress8.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\epson\Creativity Suite\Event Manager\EEventManager.exe
C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\acrotray.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\AVG\AVG2015\avgui.exe
C:\Program Files (x86)\AVG Web TuneUp\vprot.exe
C:\Program Files (x86)\Sony\PlayMemories Home\PMBVolumeWatcher.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\WINDOWS\SysWOW64\ctfmon.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Dell Update\DellUpTray.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrobat_sl.exe
C:\Users\pcmic\Downloads\HijackThis (1).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com/?pc=DCJB
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://mysearch.avg.com/?cid={B0FADD0A-AA73-452F-A45C-E3A656CEA275}&mid=830ba893491e47d2a1eba90c822e9720-f8e79964ba7d278af5c2760aeecd7e41688a038a&lang=en&ds=AVG&coid=avgtbavg&cmpid=0916tb&pr=fr&d=2015-09-26 08:32:28&v=4.3.5.160&pid=wtu&sg=&sap=hp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = .local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: The Amazon 1Button App for IE - {26B19FA4-E8A1-4A1B-A163-1A1E46F830DD} - C:\AmazonAppIE.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_101\bin\ssv.dll
O2 - BHO: AVG Web TuneUp - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG Web TuneUp\4.3.5.160\AVG Web TuneUp.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_101\bin\jp2ssv.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Show Xmlbar Toolbar - {6B896ADB-4A82-46e2-858C-13134782CE34} - C:\Program Files (x86)\Xmlbar\Video Joiner\IEBar\xbietb.dll
O4 - HKLM..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM..\Run: [StartW8Button] C:\Program Files (x86)\StartW8\bin\StartW8Button.exe
O4 - HKLM..\Run: [EEventManager] C:\Program Files (x86)\EPSON\Creativity Suite\Event Manager\EEventManager.exe
O4 - HKLM..\Run: [iPodVideoConverter_upgrade] "C:\Program Files (x86)\E-Zsoft\iPodVideoConverter\iPodVideoConverter.exe" /upgrade
O4 - HKLM..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2015\avuirunnerx.exe" C:\Program Files (x86)\AVG\AVG2015\avgui.exe
O4 - HKLM..\Run: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM..\Run: [vProt] "C:\Program Files (x86)\AVG Web TuneUp\vprot.exe"
O4 - HKLM..\Run: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PlayMemories Home\PMBVolumeWatcher.exe /SysAutoRun
O4 - HKLM..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU..\Run: [Spotify] "C:\Users\pcmic\AppData\Roaming\Spotify\Spotify.exe" /uri spotify:autostart
O4 - HKCU..\Run: [Spotify Web Helper] "C:\Users\pcmic\AppData\Roaming\Spotify\Data\SpotifyWebHelper.exe"
O4 - HKCU..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKCU..\Run: [Web Companion] C:\Program Files (x86)\Lavasoft\Web Companion\Application\WebCompanion.exe --minimize
O4 - HKCU..\Run: [Power2GoExpress8] "C:\Program Files (x86)\CyberLink\Power2Go8\Power2GoExpress8.exe"
O4 - HKCU..\Run: [iCloudServices] "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
O4 - Startup: Send to OneNote.lnk = C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O4 - Global Startup: RealPlayer Cloud Service UI.lnk = C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
O8 - Extra context menu item: &Xmlbar Search - http://www.xmlbar.com/iebar/iemenu.php?lang=English&ver=1.0
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra button: Video Joiner - {C7883BD1-C06B-4f9e-BA96-0D8C5DE373D9} - C:\Program Files (x86)\Xmlbar\Video Joiner\FlvJoiner(xmlbar).exe
O9 - Extra 'Tools' menuitem: Video Joiner - {C7883BD1-C06B-4f9e-BA96-0D8C5DE373D9} - C:\Program Files (x86)\Xmlbar\Video Joiner\FlvJoiner(xmlbar).exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\lavasofttcpservice.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://
.webcompanion.com
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2015\avgidsagent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2015\avgwdsvc.exe
O23 - Service: Bluetooth Device Monitor - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
O23 - Service: Bluetooth OBEX Service - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrcmSetSecurity - Intel Corporation - C:\Program Files\Intel Corporation\Intel WiDi\BrcmSetSecurity.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Dell Customer Connect - Dell Inc. - C:\Program Files (x86)\Dell Customer Connect\DCCService.exe
O23 - Service: Dell Data Vault (DellDataVault) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DellDataVault.exe
O23 - Service: Dell Data Vault Wizard (DellDataVaultWiz) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DellDataVaultWiz.exe
O23 - Service: Dell Update Service (DellUpdate) - Dell Inc. - C:\Program Files (x86)\Dell Update\DellUpService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService1.0.0.0) - Unknown owner - C:\WINDOWS\system32\igfxCUIService.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel(R) Wireless Bluetooth(R) 4.0 Radio Management - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\ibtrksrv.exe
O23 - Service: Intuit Update Service v4 (IntuitUpdateServiceV4) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Update Manager (iumsvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Update Manager\bin\iumsvc.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: LavasoftTcpService - Lavasoft Limited - C:\Program Files (x86)\Lavasoft\Web Companion\TcpService\2.3.4.7\LavasoftTcpService.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files (x86)\Sony\PlayMemories Home\PMBDeviceInfoProvider.exe
O23 - Service: RealPlayer Cloud Service - RealNetworks, Inc. - c:\program files (x86)\real\realplayer\RPDS\Bin\rpdsvc.exe
O23 - Service: RealPlayer Update Service (RealPlayerUpdateSvc) - Unknown owner - C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\Windows\SysWOW64\RioMSC.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: StartW8Service - SODATSW spol. s .r.o. - C:\Program Files (x86)\StartW8\bin\StartW8Service.exe
O23 - Service: Dell SupportAssist Agent (SupportAssistAgent) - Dell Inc. - C:\Program Files (x86)\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: WtuSystemSupport - Unknown owner - C:\Program Files (x86)\AVG Web TuneUp\WtuSystemSupport.exe
O23 - Service: Intel(R) PROSet/Wireless Zero Configuration Service (ZeroConfigService) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

--
End of file - 17301 bytes

Recommended Answers

Who or what told you that?

I'm seeing web pages that tell anyone that along with CALL THIS NUMBER NOW scams. Tell more.

Jump to Post

That appears to be one of those 844 support numbers that is NOT Microsoft. Here's the other things to scan with:
http://www.cnet.com/forums/discussions/how-to-remove-pup-option-603542/#post-f742c795-5881-433b-a29b-6d758efe5cd3

But being unable to send a picture is NOT a sign …

Jump to Post

All 7 Replies

Who or what told you that?

I'm seeing web pages that tell anyone that along with CALL THIS NUMBER NOW scams. Tell more.

I have not been able to send an email with a picture so I called Cox Cable. They checked and I was able to see my email so they gave me the number to windows live mail. 1-844-641-0027. He checked and found lots of my microsoft programs shut down and said I have 15,000 viruses. He wanted 120.00 to fix and give me their virus protection. I am running super anti spyware now. But no emails will go out. Thank you,

That appears to be one of those 844 support numbers that is NOT Microsoft. Here's the other things to scan with:
http://www.cnet.com/forums/discussions/how-to-remove-pup-option-603542/#post-f742c795-5881-433b-a29b-6d758efe5cd3

But being unable to send a picture is NOT a sign of a virus. I'm running into new users that want to send many megabyte images and well, they just just that new.

If you can send email, then it's most likely a send size limit issue and not a setting or virus issue.

Has anyone talked to you about limitations in email?

I've run the program and I know there are jimits to what I can send but I cant send any type of email and when I try to open windows live mail it just says 0 of one comleted and wont open.

So let's talk about setting up emal apps. Sorry for the "just just" typo above.

Tell me what web page you used to setup your email in your system. It's not automatic.

It came set up with the computer. I use explorer and chrome.

That means it's time to check your settings. I don't know what email you use so you have to tell more or decide to go back to the place/person that set it up.

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