Member Avatar for Stefce

I have a serious problem with my new laptop i have installed clean copy of windows 7 on in and it runs okay but now i cannot connect it to the internet without drivers i tried so many things but no help please if you have any method how i can connect to the internet and install the drivers somehow. I have tried the following:

  • With internet cable pluged into the laptop (drivers requered)
  • USB Stick (Windows cant read the USB, drivers required)
  • Reinstalled the windows 3 times (Doesn't helped)
  • Tried with my phone to connect to the internet (drivers cannot be found)
  • Troubleshoot (Windows could not find a driver for your network adapter, Search Online?)

Please help, how then i can install that drivers when i cannot connect anything on the laptop?

Edited by Stefce
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Dani AI

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As located the official HP packages and confirmed the laptop was fixed, here is a compact, practical fallback for anyone who hits the same symptom: a fresh Windows 7 install where neither network nor USB sticks are usable because the platform/USB drivers are missing.

A simple, reliable route is to use a Linux "live" USB as a temporary tool. On a working PC create a bootable live USB (any mainstream distro will do), boot the HP from that USB, connect to the internet from the live session, and download the Windows driver packages from the vendor support page. Save the driver installers to the laptop's internal drive (create a C:\Drivers folder) or to an external medium from the live session. Reboot back into Windows and run the platform/chipset or USB controller installer first so Windows can then see USB devices and network adapters; follow with the network driver installer.

If a live Linux USB is not an option, identify the unknown device in Device Manager -> Properties -> Details -> "Hardware Ids", copy that ID to another machine and download the matching driver package. For INF-based drivers the installer can also be added from an elevated command prompt with:

pnputil -i -a "C:\Drivers\Ethernet\oem1.inf"

(That registers and installs the .inf driver package.)

Other quick workarounds: try an older USB 2.0 stick or a USB 2.0 hub (some hosts treat those differently), borrow an external optical drive, or temporarily use a supported USB-to-Ethernet adapter to get online and fetch drivers. Always match 32/64-bit drivers to the installed Windows edition and double-check BIOS/UEFI USB settings (legacy USB support/xHCI modes) if devices remain invisible.

Note: Windows 7 is past mainstream support; where possible plan an upgrade for ongoing security and driver compatibility.

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Member Avatar for rproffitt

Since no make and model, for now you call the maker and ask what drivers and in what order to install them as it can matter.

On some laptops you must install a helper app to turn on/off WiFi, Ethernet and more.

I respect everyone's privacy but please consider that without make, model numbers there's not much else to offer.

Member Avatar for Stefce

Yea i forgot that

HP 250 G5
Serial: CND6504630
Product: W4M66EA#ABB

Member Avatar for rproffitt

Good news everybody. HP does have Windows 7 64 bit drivers at

So keep in mind the order we install is motherboard, audio, video, LAN, WiFi and helper apps. You have a dozen drivers to go get and since USB fails you have to put them on CD/DVD (whichever works.)

Edited by rproffitt because: Grammar.
Member Avatar for Stefce

Problem is solved with this solution but i was searching the easier way.

  • Thank you
commented: What, no Futurama quote? "Whatever you did, professor, I'm sure there's a reasonable explanation." +12
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