Member Avatar for joukueh

I have a Dell XPS 15 9560 and it is running very slowly. When I use lightroom, it often crashed. Can you offer a solution pls.

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  • Latest Post Latest Post by rproffitt

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Brief, practical diagnostic notes for a Dell XPS 15 9560 showing general slowness and Lightroom crashes. described slow behavior and frequent Lightroom crashes; 's suggestion to clean fans/vents and collect a hardware report is a sensible start. Before making system changes, back up important files and create a Windows restore point.

Recommended quick checks to narrow the cause:

  • Capture resource use while Lightroom is running: CPU, memory, disk and GPU percentages (Task Manager or any system monitor). Identify which resource is pegged.
  • Verify system drive type and free space: Lightroom needs fast I/O and workspace; keep at least ~15–20% free on the drive used for catalogs/previews/cache.
  • Confirm RAM size and swap activity: heavy Lightroom workloads benefit from 16 GB or more; constant paging indicates insufficient RAM.
  • Test Lightroom-specific settings: temporarily disable GPU acceleration in Lightroom preferences to rule out driver/GPU issues; test with a new catalog and with third-party plugins disabled.
  • Collect error evidence: application crash entries in Event Viewer and any Lightroom crash logs or error codes.

Hardware and driver points to consider:

  • Thermal throttling or fan failure causes both slowness and instability. Record CPU/GPU temperatures under load and clean the cooling path if temps are high.
  • Drive health matters: SMART failures or a slow HDD will make Lightroom stutter and crash. An SSD upgrade often gives the biggest real-world improvement.
  • Use manufacturer (Dell) drivers for the XPS 15 9560 where possible; avoid indiscriminate driver updates without a restore point. If a driver reinstall is attempted, prefer a clean uninstall followed by the OEM package.

Useful diagnostics to collect for deeper diagnosis: CPU model and clocks, total RAM and observed usage, GPU model and driver version, storage type/model and free space, Windows build, Lightroom version, Event Viewer crash texts, and temperature readings during a crash. Prioritize cleaning/temperature checks and the simple Lightroom GPU toggle before attempting driver or hardware replacements.

Member Avatar for rproffitt

That's not quite enough detail. If this was mine I'd do the usual canned air cleaned (what is and how to use is on the web for those that don't know how.) If that doesn't help I'd share a Web Speccy report which can reveal issues. Read how to share the link to the report at https://www.piriform.com/docs/speccy/using-speccy/publishing-a-speccy-profile-to-the-web

One of the other things I run into are clients that update drivers. Don't do that if the machine is working. After the Web Speccy report I may advise to use DDU (google that) and install the drivers that Dell issues for your machine at Dell.com using your service tag after we disable Windows 10's driver updater.

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