Member Avatar for Nirmit_1

I have a Dell Inspiron 7000 series laptop. When the battery is low and as soon as i plug it into charging the laptop starts the shutdown process. The laptop is almost 3.5 years old and never had any problem. Never even formatted it. What should i do to solve this issue?

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Dani AI

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Building on points from , , and , here’s a compact, practical diagnosis path that narrows whether this is an OS/power-policy issue, a failing battery/gauge, a wrong/faulty adapter, or a hardware/charging-circuit problem.

  1. Capture Windows battery and energy data (no extra tools needed). Run these from an elevated Command Prompt:
powercfg /batteryreport /output "C:\battery-report.html"
powercfg /energy /output "C:\energy-report.html"

Open the generated reports: check cycle count and the Design Capacity vs Full Charge Capacity. If full capacity is a small fraction of design (big drop) the battery is worn.

  1. Check Windows event logs for the shutdown reason (run eventvwr.msc, Windows Logs → System). Look for power-related entries (Kernel‑Power, user-initiated shutdown entries) at the time you plug in — that tells you whether Windows is initiating a graceful shutdown or the machine is losing power abruptly.

  2. Run the vendor diagnostics and inspect firmware: on Dell reboot and use the one-time menu (F12 on most Dells) → Diagnostics, and check BIOS/Setup Battery/AC Adapter fields. If BIOS reports “AC adapter unknown” or shows 0W, the adapter identification circuit (center pin) or adapter is suspect.

  3. Quick hardware checks: visually inspect the DC jack and adapter plug for damage; check the adapter label for the correct voltage/wattage; if comfortable, verify adapter output with a multimeter (set to DC V and confirm the plug matches the rated voltage). If the laptop runs normally on AC with battery removed (the test suggested) that implicates the battery or its interface.

Interpreting results and next steps: severely degraded battery → replace with an OEM/compatible unit; adapter not recognized or under‑rated → use the correct-spec Dell adapter; clean BIOS/drivers and check power plan only if logs show an OS-triggered shutdown. If diagnostics show charging-circuit or DC-jack faults, seek professional repair. Avoid using a swollen battery and take care when measuring voltages.

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Member Avatar for Reverend Jim

Can you reboot it after the shutdown while it is plugged in?

Can you run it while plugged in with the battery removed?

Have you checked the power settings to see if anything odd appears?

I have seen cases where simply removing the battery, rebooting, then reinserting the battery clears up a power problem.

Edited by Reverend Jim
Member Avatar for rproffitt

At 3.5 years the battery can get weird. Can you reveal, find out and share what the battery health looks like?

Nod to batterybar. The free one.

Member Avatar for matt_28

How long does it runs without power? Shuting Down after plug-in is a abnormal behavior.
I think your settings do the trick. At which point it you tried to plug in? Normally when the battery level reachs to 10% laptop normall tries to hibernate. In your case it has been set to shutdown the laptop. You can verify in settings. See this post. http://www.thewindowsclub.com/change-critical-low-level-battery-action-windows-8-7

Good luck.!

Edited by happygeek because: spammy link deleted
Member Avatar for Jonas_2

This may be due to replacement AC adapter's low wattage. My original adapter that comes with my Lenovo G405s laptop has damaged (3 years usage) so I purchased a new replacement AC adapter without reading the specifications. After months of using new replacement adapter, I found out that it uses only up to 90W compared to the previous original adapter that comes with the laptop (112.99W).

I usually works with video editing using laptop and it shuts down automatically when using ac adapter even if I'm start using it in just few minutes ago (~3 minutes). The adapter brick didn't even getting hot at this time. This is because CPU-intensive tasks such as video editing and playing games with higher graphics requires more power wattage but the lower wattage replacement AC adapter are unable to accomodate it that the laptop shuts down automatically to prevent hardware damage due to inadequate wattage provided by the replacement adapter. But I can use the laptop for video editing and it works fine without any unexpected shutdowns if using battery power(using from 100% full charge until very low battery). That's why gaming laptops (for example MSI) comes with a bigger adapter brick with higher wattage (~180W).

So, my solutions are :

  1. Get a new AC adapter with 100W wattage or higher (the one that similar with original adapter that comes with your laptop are recommended)

  2. When using low wattage replacement AC adapter, you must stop doing any CPU-intensive tasks by doing light tasks or put laptop to sleep or shutting it down.

I used the 2nd solution. Whenever I need to recharge battery with replacement AC adapter, I stopped using the laptop and doing other tasks (cleaning the house / browsing facebook with my phone) while waiting for the laptop battery fully charged. Then, I unplugged the adapter and continue using the laptop again.

Member Avatar for Sàn Gỗ

May be You should not let the laptop battery low and then recharge, It is easy for a laptop battery broken

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