I work for a small ISP, and recently we've been hit with 3 different customers telling us that when they try to browse the internet with IE on Vista Home that it won't display certain or all pages. They have Vista diagnose connection problems and it comes back telling them that their LSP (Layered Service Provider) is outdated. Evidently this also provides and option to clear or delete the offending LSP entry, and when they do that really bad things happen. :sad:
To make matters worse, when they search for an answer to their problem on the web, they usually come across a yahoo answers page entitled "What is layered service provider (LSP)" which is a closed and locked thread where the answer to this same problem is "Call the Internet company, They'll know how to fix it, it's something wrong on their end, and if they don't, switch companies." Also, add that Layered Service Provider and Internet Service Provider share two of the three words, and they make a logic jump and think I'm pulling a fast one when I tell them it sounds like an issue with winsock2 on their computer. :confused:
Now if this was XP, I would probably rip the winsock and winsock2 out of the registry and reinstall TCP/IP on the person's computer, but this is Vista and I don't even know if that can be done, how it can be done, or even if it would be relevent or help in this situation.
If anyone has ran into this before, or would have some suggestions I'd really appreciate it. Thanks. :)