Member Avatar for Pinky80

Hi everyone out there,

I have a problem in accessing the net. I tried to scan the adware program and also the symantec anti virus, there's no virus. what should i do?

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  • Latest Post Latest Post by Member #127113

Dani AI

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The thread shows reported being unable to browse and asked for diagnostic details; later noted the problem was solved but did not post the steps. For others who land on this topic later, a short, practical checklist covers the highest‑yield diagnostics and fixes for Windows machines that "cannot surf the net."

Quick checklist (most items require an elevated Command Prompt or admin rights):

  • Verify the network itself: router/modem LEDs and whether other devices have working Internet.
  • Check IP/DHCP: run ipconfig /all and look for a valid IPv4 address (169.254.x.x indicates DHCP failure). Try:
    ipconfig /release
ipconfig /renew
  • Distinguish DNS vs connectivity: ping 8.8.8.8 (tests raw IP) and ping google.com (tests DNS).
  • Flush cached name data: ipconfig /flushdns. See Microsoft guidance on clearing the DNS client cache below.
  • Repair socket and TCP/IP stacks (requires reboot after running): 
    netsh winsock reset
netsh int ip reset
  • Check browser/proxy: ensure no unwanted proxy is set (Internet Options -> Connections -> LAN settings or Windows proxy settings).
  • Temporarily disable firewall/antivirus or boot into Safe Mode with Networking to isolate software blocks. Update or reinstall the network adapter driver if physical connectivity looks OK.

Resetting Winsock/TCP and flushing DNS are common, safe next steps when malware scans are clear; run these from an administrator prompt and reboot. Useful diagnostics to capture for deeper troubleshooting include the outputs of ipconfig /all, ping 8.8.8.8, and a traceroute to the gateway or public IP. Microsoft references: , , .

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Member Avatar for Member #127113

Sorry for late reply...can you please tell me in brief discription about your problem so its better to tweak the problem for us.

BTW Welcome to DaniWeb !

Member Avatar for Pinky80

Hi thunderstorm98,

Thanks for your reply... Actually i have managed to solve the problem.

Member Avatar for Member #127113

Ok..hope you share your ideas here too... :)

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