Internet OK-add router...no internet

[jaydee2]

OK:
I have one PC running XP Pro (SP2) and one running Win2k (SP4). A Westell 6100 DSL modem and a Linksys NR0241 router. All of this and Bellsouth/AT&T DSL.

Went through all the available instructions on networking that I could find and despite all efforts to date, can't get on the internet through the router. Plug the ethernet cable into the modem and internet fires up every time; plug it into the router and the router into the modem and all bets are off.

Linksys is no help...I've had the router over a year and never found the time to try hooking it up...until now. Linksys support (in far off Inja or Bangladesh or wherever) sez...so sorry you're
out of warranty and I must redirect you to pay for play support at $$$$$ per millisecond.

So here I am looking for help.

tks,
johnd

[Docktor D]

check your model number on the router nothing comes up on Linksys website under the number you posted. Is it wireless?

[Docktor D]

Hi JD2
Please respond on this thread sending emails to me directly usually end up in the junk email file.
go to ftp://ftp.networkeverywhere.com/nr041_qi.pdf
this will show you how to setup the router.
In the setup of the router make sure you set the DHCP to dynamic
afterr your done plug your computers into the router and reboot, you should be able to get on the net if not post back
regards
Dock

[jaydee2]

Hi JD2
Please respond on this thread sending emails to me directly usually end up in the junk email file.
go to ftp://ftp.networkeverywhere.com/nr041_qi.pdf
this will show you how to setup the router.
In the setup of the router make sure you set the DHCP to dynamic
afterr your done plug your computers into the router and reboot, you should be able to get on the net if not post back
regards
Dock

Dock:

I have had these instructions for months, and have done everything it sez—except the part on WAN Connection types...Where does the prompt to enter "DHCP dynamic" lurk? I haven't seen it once.

BTW Bellsouth sez PPPoE is the connect type.

Comments?
johnd

[raysilva]

somewhere in your router probably in basic configuration there should be an option to obtain IP address automatically from ISP. You do need DHCP right? Some ISP's want to give you DNS info and the sort. Make sure all that is in the router.

[jaydee2]

somewhere in your router probably in basic configuration there should be an option to obtain IP address automatically from ISP. You do need DHCP right? Some ISP's want to give you DNS info and the sort. Make sure all that is in the router.

*****************************************************************************
Ray:

If I have a choice between DHCP and PPPoE, BellSouth sez I need to use PPPoE. If it's a choice between DHCP and DNS, I think the default is DHCP.

I've used the CD that came with the router and don't see any place to "talk" to the router, it seems I can talk myself silly once I get the router and the Westell DSL6100 talking to one another....and therein lies the rub—to paraphrase Will Shakespeare.

johnd

[raysilva]

John

Is this wireless or wired? Because if your modem and router are both wireless you are causing yourself problems you don't need.

If it is wired, there should be an area in the manual or on the cd that tells you how to "get in" to the router. Also, do this:

Plug your computer into the router. Go to the start button and type in "cmd" -without the quotes.

The at the prompt type in "arp -a" - without quotes. that will show you the ip addresses of devices attached to your computer. one of those will not be your computer. type that IP address in a browser, and see what pops up. chances are there is a way to access the router via IP address.

Another thing to try is to plug the uplink of the router to the modem with a crossover cable instead of a regular patch cable. This should not be the problem because most are autosensing, but try it anyway.

let me know if any of those work for you.

Ray

[jaydee2]

Ray:
No, it's not wireless.

This is what i get with "arp -a"

Interface 192.168.1.100---0x2

Internet address Physical address Type
192.168.1.1 00-13-10-cf-27-3a Dynamic

I don't have a crossover cable, and I haven't yet plugged the 98-168-1-100
into a browser yet (I know they are supposed to be dots not hyphens)
johnd

[raysilva]

John,

You should type in the 192.168.1.1 into the web browser. This is the router address. From there, if you do not know the username and password try using "admin" as the username and then try "admin" as the password. that is usually Linksys default username and password. Of course change it to something else after you are able to log in.

Let me know if you can log in.

Ray

[jaydee2]

Ray:

When I type in the 192.168.1.1/ , I get the router sign on screen that asks for the password.

I finally "talked" to the router, entered PPPoE as the connection type, sent a "connect" message and got a message that said one of the 3com cables was disconnected, then it said connection was successful, then it said failure to connect.

When I went to restart the browser, I got a "can't find the page" (my home page).

I noticed that despite having deactivated my AVG firewall, when I restart my computer (as required in the Network Everywhere instructions) the firewall reactivates itself so I deactivate it again...but still no internet with router connected.

All this with 2 computers on, and me working at the XP box.

I tried this same routine with the same results with only the XP box running.

Any other suggestions?

johnd

BTW, I upgraded the NR041 firmware too.
j

[raysilva]

Do you have to use PPPoE? Can you use DHCP instead for the connection type?

Also, what are your LAN settings in the router?

Ray

[jaydee2]

Do you have to use PPPoE? Can you use DHCP instead for the connection type?

Also, what are your LAN settings in the router?

Ray

***********************************************************************
Ray:
BellSouth (my DSL provider)Support sez use PPPoE. Didn't ever try to use DHCP.

What do you mean "...your LAN settings in the router?"
(somewhere next to my name you should see "newbie" and talking networking is like talking Swahili to me...don't have a clue).
j

[raysilva]

That's okay if Bell says to use PPPoE.

In your router, after you log in, there should be some area where you can configure the internal network, probably under the heading of LAN. That should be set to DHCP.

Another thing you could try first is to go to your desktop, right-click on Network Neighborhood, and choose properties.

The Right click on Local Area Connection and choose properties.

Then in the window that pops up click on TCP/IP and click on the properties button. Enter this information:

Click the Assign Static IP radial button

IP Address : 192.168.1.2
Subnet Mask : 255.255.255.0
Default gateway : 192.168.1.1

And click OK to that, and then see if that works. Let me know.

Ray

[jaydee2]

That's okay if Bell says to use PPPoE.

In your router, after you log in, there should be some area where you can configure the internal network, probably under the heading of LAN. That should be set to DHCP.

Another thing you could try first is to go to your desktop, right-click on Network Neighborhood, and choose properties.

The Right click on Local Area Connection and choose properties.

Then in the window that pops up click on TCP/IP and click on the properties button. Enter this information:

Click the Assign Static IP radial button

IP Address : 192.168.1.2
Subnet Mask : 255.255.255.0
Default gateway : 192.168.1.1

And click OK to that, and then see if that works. Let me know.

Ray

*******************************************
OK:
The LAN settings in the router were 192.168.1.1
I tried everything you suggested up above and nothing worked.

When I go to network connections, there are 2, my 3Com card and a 1394 (firewire) card.
I have no firewire connection that I'm aware of. The Firewire thing is for my DVD drive and a digital camera memory card reader. If I disable that connection, I can't get on. even without the router plugged in.

I'm getting worn out trying all this stuff and depressed that nothing's working. i need a rest.
j

[raysilva]

John,

It sounds like a firewall issue in the router. Your connections all seem to be fine. However, usually routers come ready for setup. Really, if I were you, and did not want to mess with it, I'd find a computer specialist to setup the router on his network and make sure he can get DSL on it. If he does, then there is a cabling or network card problem on your end. If he cannot and has to do something to it, then it should work for you.

Do not worry about the 1394 firewire. You can use that to network, but don't do that, it's really a specialty thing.

This is my best suggestion. really, if i were there, I'm sure I can get it running, but being that I'm having to communicate info and have you relay back, makes it much more difficult to physically see the situation.

I hope that this helps

Ray

[jbennet]

MAC Address?

i have cable broadband but my modem wont play nicely with my router unless i tell my router to clone the MAC Address of the PC from which the modem was originally connected to when i first ran the ISP registration disk.

[jaydee2]

John,

It sounds like a firewall issue in the router. Your connections all seem to be fine. However, usually routers come ready for setup. Really, if I were you, and did not want to mess with it, I'd find a computer specialist to setup the router on his network and make sure he can get DSL on it. If he does, then there is a cabling or network card problem on your end. If he cannot and has to do something to it, then it should work for you.

Do not worry about the 1394 firewire. You can use that to network, but don't do that, it's really a specialty thing.

This is my best suggestion. really, if i were there, I'm sure I can get it running, but being that I'm having to communicate info and have you relay back, makes it much more difficult to physically see the situation.

I hope that this helps

Ray

*********************************************88888
OK..
I'll ask around to see if anyone can do what you've suggested.
That's good news about the firewire card, I was a little worried about it when I saw the connection.

Tks for your help,
johnd

[doggpound]

hey, i got a similar problem, i have an LAN connecction but i dont have an internet connection, i moved resently and my internet wored fine before but now when i go into my network connections, it doesnt even show that i have an internet conection, please help, my machine is AMD athlon 64, running windows xp

[jaydee2]

hey, i got a similar problem, i have an LAN connecction but i dont have an internet connection, i moved resently and my internet wored fine before but now when i go into my network connections, it doesnt even show that i have an internet conection, please help, my machine is AMD athlon 64, running windows xp

Hey DP, I hope you're not looking at me for words of wisdom on this ! ! I'm the one with the problem and still haven't been able to get it fixed.
Hope you have better luck.

johnd

[cbemerine]

I noticed that despite having deactivated my AVG firewall, when I restart my computer (as required in the Network Everywhere instructions) the firewall reactivates itself so I deactivate it again...but still no internet with router connected.

This happens with me too, bring up your task manager as soon as your computer reboots, after you first see your desktop come up (CTRL + ALT + DEL and select Task Manager) One of the things I hate about so many 'automatically loaded' software pkgs. While normally I want many of these to auto load upon boot up, not when I working on a networking issue. On my PC its either Avg.exe or Avgcc.exe or something like that <- will write this down the next time I reboot my PC and than edit this post accordingly. I kill the process for chatting, Skype and a few others when I am troubleshooting network problems.

Any other suggestions?

I would suggest you attempt cloning, You will find the menu option under Setup / MAC Address Clone on most Linksys Routers. Here is a post with the links:

Please review original post if you are unsure what happened.

NOTE / HINT: Before you perform step "8. Restart Your Computer" read ahead on "Checking the MAC address on your Computer" and write down the information, then perform step 8. Enjoy

Also we will all need to do this once in a while so safe the file on your computer for future reference, every time our Cable / DSL companies change something on their end, probably the DNS Servers.

Setting up a Linksys Router with a Cable Modem and a Dynamic IP Address? (more pictures in this one, still see note/hint above):
http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=1040&p_created=1086911813&p_sid=ciOdZFii&p_accessibility=0&p_lva=1650&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MiZwX3Byb2RzPTAmcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfc2NmX2xhbmc9MSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PVJvYWQgUnVubmVy&p_li=&p_topview=1

or

How do I setup Road Runner with a Linksys Router?
http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=354&p_created=1084209690&p_sid=ciOdZFii&p_accessibility=0&p_lva=1650&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MiZwX3Byb2RzPTAmcF9jYXRzPSZwX3B2PSZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfc2NmX2xhbmc9MSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PVJvYWQgUnVubmVy&p_li=&p_topview=1

Whatever your solution ends up being, please post your solution for the benefit of others. My search for successfully cascading a second WiFi router / firewall from a hardwired only router / firewall continues...

For others reading this, 'arp -a' did not work for my Windows 2000 PC either, though I am sure it would work on any of my Linux boxes. You can use 'ipconfig /all' instead to get this type of information on any Microsoft Operating System, you just need to get to a CMD window first (Start / Programs / Accessories / Command Prompt). I will never upgrade to MS Vista so if it is different there you need to ask someone else.

[malkiri]

Had the same problem try this see if it works

Workaround to Sudden Loss of Internet Access Problem

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAcce

ssIssue.html

[jaydee2]

Had the same problem try this see if it works

Workaround to Sudden Loss of Internet Access Problem

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAcce

ssIssue.html

Hey! thanks for the info...I finally got it ironed out with AT&T help desk last Thursday. Now I have to figure out how to add my wife's computer to it.
johnd