Media disconnect/0.0.0.0 gateway can connect to a network, but not internet

Question

estray98 0 Newbie Poster

16 Years Ago

hi all i have been racking my brain for the last week and a half, i have uninstalled and reinstalled the nic drivers for the network with out any luck, the puter is a pavilion hp laptop running vista 32 bit. ip config/ all post :

Windows IP Configuration


Host Name . . . . . . . . . . . . : Jami-PC
Primary Dns Suffix  . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No


Wireless LAN adapter Wireless Network Connection:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix  . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-1E-4C-45-90-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Local Area Connection:


Connection-specific DNS Suffix  . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1B-24-DF-36-9F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8dec:36d0:24ee:8840%8(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.136.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 0.0.0.0
DHCPv6 IAID . . . . . . . . . . . : 201333540
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-F0-DD-C2-00-1B-24-DF-36-9F
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled


Tunnel adapter Local Area Connection* 10:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix  . :
Description . . . . . . . . . . . : isatap.{CA1606CE-639F-4969-8EF4-0D6A7251B016}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 11:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix  . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 6:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix  . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 14:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix  . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Tunnel adapter Local Area Connection* 12:


Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix  . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

please help

microsoft:windows-vista-7-8 wifi

Edited 13 Years Ago by happygeek because: fixed formatting

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Latest Post 16 Years Ago Latest Post by estray98

Dani AI

Generated 7 Months Ago

Good outcome: as suggested, manually assigning an address proved the laptop could reach the LAN, which isolates the problem to DHCP (the machine had an automatic APIPA address and a 0.0.0.0 gateway). Below are practical next steps and checks to turn the temporary fix into a permanent one.

How to pick a safe static address and verify success: on any working machine note the router’s LAN IP and subnet mask, then assign the laptop a free address in that same subnet but outside the router’s DHCP pool (or reserve the laptop’s MAC in the router). Use the router’s IP as the Default Gateway and either the router as DNS or a public DNS (for example, 8.8.8.8). After assigning the static IP, verify by pinging the router and then an external IP (for instance, ping 8.8.8.8) and finally a hostname to check DNS resolution.

Checklist to find the real cause (run these after static testing):

Router: confirm DHCP server is enabled, pool not exhausted, no MAC filtering or static-MAC lock, and consider rebooting the router and clearing leases.
Host: ensure the Windows DHCP Client service is running, disable any third‑party firewall/AV temporarily, test the NIC with updated drivers, and try Safe Mode with Networking or a different network (phone tether) to rule out OS-level interference.
Network stack: reset the Windows TCP/IP stack and Winsock if stack corruption is suspected.

Helpful commands (run elevated) — reboot after the resets:

netsh int ip reset
netsh winsock reset
ipconfig /flushdns
arp -d *

Cautions: avoid duplicating an IP already in use; don’t use route -f unless comfortable with recovery steps. If static fixes connectivity but DHCP keeps failing, focus on the router’s DHCP configuration or the laptop’s DHCP Client/service logs in Event Viewer for a definitive root cause.

All 9 Replies

high heels 0 Light Poster

16 Years Ago

looking at the ipconfig your connected via a hard wired lan. As you know you are not getting an ip assigned to you by the DHCP server. Are you plugged into a router modem or what?
I'm assuming that you have tried to release and renew the ip with no luck.
I would hard code and ip and subnet mask that is on the same network as that of the router and log into the router and make sure DHCP is turned on. If your plugged directly into the cable modem I would reboot it then try again. if it fails I would call your isp.

Edited 16 Years Ago by high heels because: n/a

high heels 0 Light Poster

16 Years Ago

'Media disconnect' means that the cable is not plugged in or the cable or port is bad, as I'm sure you know. I do not see though where it says media disconnect on the hard wired port.
I do agree that if other systems are plugged into the router, then the router is fine.
With this info I would check the cable and replace it if I had a spare. Make sure you get a link light when the cable is plugged in. Make sure the cable is not a cross-over cable. Since your not using the other connections I would disable them for now and make sure the hard wired connection is enabled. I know you have checked to see if the device is work properly. After you disable the others and made sure the hard wired is enabled, make sure it is set to obtain an ip automatically. Try to release and renew again.

Question:
Is your router locked down to only allow certain MAC addresses?

its plugged into my router, my other 2 computers are both plugged into the same router and it works fine. so I don't believe it is a router issue. and yes ip renew and release does not work due to media disconnect. the message says can not complete due to media disconnect.

Edited 16 Years Ago by high heels because: n/a

high heels 0 Light Poster

16 Years Ago

Hmm last thing I can think off.
under network connections hard code an ip address , subnet mask and dns for the Ethernet port. See if that lets you hit the internet.

ok renew is a no go still message :
an error occured while renewing interface Local Area Connection : Unable to contact your DHCP server. Request has timed out.

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estray98 0 Newbie Poster · Answer 1 · 2010-01-28T06:40:15+00:00

its plugged into my router, my other 2 computers are both plugged into the same router and it works fine. so I don't believe it is a router issue. and yes ip renew and release does not work due to media disconnect. the message says can not complete due to media disconnect.

estray98 0 Newbie Poster · Answer 2 · 2010-01-28T19:01:12+00:00

Mac Filtering is not enabled, link light is good. I do know that the cable works fine due to the fact that it worked on my other pc, I was hoping that, that was the issue, real simple and cheap fix lol. But yeah the cable is not the issue. the wireless and hardwired get the same response when trying to connect, only network local only, no net. I will try to disable the other connections and see what happens.

'Media disconnect' means that the cable is not plugged in or the cable or port is bad, as I'm sure you know. I do not see though where it says media disconnect on the hard wired port.
I do agree that if other systems are plugged into the router, then the router is fine.
With this info I would check the cable and replace it if I had a spare. Make sure you get a link light when the cable is plugged in. Make sure the cable is not a cross-over cable. Since your not using the other connections I would disable them for now and make sure the hard wired connection is enabled. I know you have checked to see if the device is work properly. After you disable the others and made sure the hard wired is enabled, make sure it is set to obtain an ip automatically. Try to release and renew again.
Question:
Is your router locked down to only allow certain MAC addresses?

estray98 0 Newbie Poster · Answer 3 · 2010-01-29T05:51:03+00:00

ok renew is a no go still message :

an error occured while renewing interface Local Area Connection : Unable to contact your DHCP server. Request has timed out.

Mac Filtering is not enabled, link light is good. I do know that the cable works fine due to the fact that it worked on my other pc, I was hoping that, that was the issue, real simple and cheap fix lol. But yeah the cable is not the issue. the wireless and hardwired get the same response when trying to connect, only network local only, no net. I will try to disable the other connections and see what happens.

estray98 0 Newbie Poster · Answer 4 · 2010-01-30T06:46:37+00:00

Hmm last thing I can think off.
under network connections hard code an ip address , subnet mask and dns for the Ethernet port. See if that lets you hit the internet.

ok i have never done hard coding, how would i go about finding out what values to use for each?

high heels 0 Light Poster · Answer 5 · 2010-01-30T07:32:04+00:00

You said you had another computer hooked to the router. If you do, go to run and type "cmd" to get to a command prompt. Once there type ipconfig /all . This will show you the systems' ip address, subnet mask, the ip of the DHCP server and DNS info. Write down the subnet mask and dns info and make a note of the ip. If the ip address is lets say with a subnet mask of then you would use an IP that is higher with the same subnet mask and dns info. So you would use an ip of lets say with a subnet mask of 255.255.255.0.

If you're running WinXP you would go to start, Control panel, then network connections. Right click on local area connections and click properties then Right click on TCP/IP and click properties. Change it from obtain an IP automatically and put in the info you noted. Do the same for the DNS.

If you're running Windows 7, then go to control panel and under network click the top one "I cannot remember right off the exact wording", then on the left, click change adapter settings.

ok i have never done hard coding, how would i go about finding out what values to use for each?

estray98 0 Newbie Poster · Answer 6 · 2010-01-30T20:46:30+00:00

estray98 0 Newbie Poster

16 Years Ago

all is working, ty for your help =)

Media disconnect/0.0.0.0 gateway can connect to a network, but not internet

Dani AI

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