Member Avatar for tomkoro21

Begrateful if anyone has any suggestions on the problem below. I’ve tried some suggestions on previous threads but with no success.

We have just installed a new wireless router (HUAWEI Echolife HG520B). The router appears to work fine with the XP desktop which is connected directly (not via WiFi) to the router. However when we try to connect using our Vista Laptop the internet connection is unavailable.

The Windows Network and Sharing centre seems to indicate that the connection to the router is fine but that the conection from the router to the internet is faulty. If I try running the wire direct to the laptop I don’t get a connection and can’t even connect to the Router maintenance page ().

The ISP advised that I should try different channels on the router but this fails to make any difference. I believe the issue is with something on the laptop, esp given that the kids are playing PS3 upstairs and using this Wi Fi router to connect to the internet.

Any help appreciated.

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  • Latest Post Latest Post by shbrass

Dani AI

Generated

Given ’s report that the laptop only gets online when wireless security is turned off, and that the XP desktop and PS3 work fine on the same router, the most likely causes are: an encryption/authentication mismatch between the router and Vista’s wireless driver, or a client‑side network stack/firewall problem on the Vista machine. That matches the security suspicion from and the antivirus/stack problems others have seen (, ); ’s recommendation to compare adapter settings is also relevant.

Recommended, in order:

  1. Update the laptop’s wireless adapter driver and Vista updates from the laptop or adapter vendor. If a newer driver is available, uninstall the old driver first and then install the update.
  2. On the router, pick a single modern setting: WPA2‑PSK with AES only (avoid mixed WPA/WPA2 modes or TKIP). Save and reboot the router, then retest.
  3. Reset the Windows network stack (run an elevated command prompt and execute these, then reboot): 
netsh winsock reset
netsh int ip reset
  1. Temporarily disable any third‑party firewall or antivirus and test again (booting into Safe Mode with Networking can help isolate third‑party interference).
  2. If a wired link to the router still won’t show the router’s LAN page, verify the laptop’s IPv4 adapter is set to obtain IP/DNS automatically; if needed, try a temporary static IP in the router’s LAN range (document the original settings first). Also test the laptop on another secured network (for example, a smartphone hotspot) to confirm whether the laptop handles encrypted networks correctly.

If these steps don’t fix it, ask the TV/ISP rep about router firmware or provisioning changes (don’t factory‑reset an ISP‑provisioned unit without their guidance).

Recommended Answers

All 7 Replies

Member Avatar for blueydcelt

have you tried checking the default security codes on vista? If it's set to WEP 2 or higher, it could be conflicting b/c XP won't hook up to a router using super secure settings. try reducing the security on the vista computer to WAP and see if that makes a difference.

Member Avatar for gurukid22

It wont be the secrity because you have already conencted to the router so i think your wireless network is fine.

This wont be the first time i have heard problems like this with vista or the last. I know this might sound strange but please try and use a different user account on that computer preferably create a new administartor account and try with that account also make sure you are using dhcp and have not specified a dns or wins server manually.

You can check the dns settings by opening command prompt and typing ipconfig /all compare it with the xp pc

If this works i would format your computer, back it up first with free backup software try

Member Avatar for tomkoro21

Thanks for the responses, and apologies for not replying earlier I've been rather tied up with otehr things.

The security setings on the Vista laptop is WAP2. I've checked and tried various changes, the one tha works is to switch off the secrity completely on both the wifi router and the laptop. Can then access the internet fine. Suggests it is some kind of security issue but I've tried setting various values, including checking the old router settings (as the old router was OK (but I can;t really just switch back to the old router because the new router is part of the TV service we hooked into!)

I've just got back to this and will look at some of the suggestions and, hopefully, report back some solutins.

Member Avatar for Biker920

Grab hold of your new tv service rep and request that they restore your wireless connection that their new router will not allow. the new router may be set up wrong or defective. Later---

Member Avatar for bigterp

friends laptop suffered same problem. was working fine then he got hit with some virus..using avg or agv (can't remember exact name) he thought he wiped out the virus..but afterwards could connect to wireless router but not internet. he tried three separate working wireless routers, including mine, but still could not get out pass wireless router

Member Avatar for annieonline

Vista is really bad for connectivity issues popping up - especially wireless networks! I have had to totally reinstall an operating system once, as the only solution to getting connectivity back. Twice I have managed to get connectivity back by bringing laptops into my shop, and using my own router (simple WEP security)then running Windows Updates....which seems to make them able to access other connections again.Just one of the many reasons I have never been a Vista fan......

Member Avatar for shbrass

I don't know the solution, but my computer has an issue just like what blueydcelt has described above. The security thing with Vista. Our internet guy was able to change the security type, and then it works great!

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