Ok this is what happens. so i restored the router to factory settings using the button behind it. after i restored it i ran the installation disc that comes with it, the installation worked fine and everything until i got a pop up telling me that i couldn't access the router settings page because i had recently updated the easy set up key with a new password which i didn't do. below that there's a link that takes me here http://192.168.1.1/ and it tells me to write the new user name and password there. i have no clue what they are because i never changed any passwords before i did the restore. any help will be really appreciated. I'm also sorry for my English is not perfect.