I don't know what else to do, I've tried everything I've seen on the Internet, so I need some help. Also, I'm not good with computer lingo, so try to dumb it down for me, okay? Lol

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Thanks for the quick reply, but I don't know how to do that stuff or the terminology... Normally I'd just use my mobile hot-spot to connect to the Wi-Fi but it hasn't been working the past few months, but that's another issue to solve later lol any way you can explain how to fix this here?

The link did have step by step instructions. If that's not possible, get the person that helps you to come over and try those steps.

In some cases folk have no help and have to either factory reset their PC or buy a new one.

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