I purchased a Compaq Presario (Refurbished) desktop last year. After a month, the computer kept freezing when playing media or surfing the internet. I called Compaq-HP technical support. After seven day of doing a bundle of tests including several times of full recovery as they told, they agreed the callback for repair. But nearly three months after it was repaired, the same problem happened again. I called the technical support again. I was told 75-day warranty left and was asked to do all the recovery and tests again. But when all the tests were done and the computer still froze, I was told the warranty was expired and they would not provide any services on it. Then I searched the internet for solutions and found that this is a popular problem of Compaq Presario. I was so disappointed at Compaq’s attitude to their defected products.
Now my last hope is posting this problem here to see if any experts can help to solve it at the lowest cost. Thank you.
