I have a Dell and I'm running 8.1. I can't download or upgrade anything. After a couple of days my email wont work and the internet slows down to a standstill. I usually restart my computer and it wont start. I keep hitting the reset button for about 15 minutes until it finally catches. A huge thank you for any help with my problems. Everything is backed up and was wondering--even though I don't want to should I upgrade to windows 10. Can I even still do this for free??? Here is my log from my computer. Thanks Again-Chris

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 1:59:48 PM, on 5/11/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.19036)

Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Users\pcmic\Downloads\HijackThis (1).exe
C:\Users\pcmic\Downloads\HijackThis (2).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com/?pc=DCJB
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.yahoo.com/?fr=yset_ie_syc_oracle&type=orcl_hpset
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_211\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_211\bin\jp2ssv.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Show Xmlbar Toolbar - {6B896ADB-4A82-46e2-858C-13134782CE34} - C:\Program Files (x86)\Xmlbar\Video Joiner\IEBar\xbietb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM..\Run: [StartW8Button] C:\Program Files (x86)\StartW8\bin\StartW8Button.exe
O4 - HKLM..\Run: [EEventManager] C:\Program Files (x86)\EPSON\Creativity Suite\Event Manager\EEventManager.exe
O4 - HKLM..\Run: [iPodVideoConverter_upgrade] "C:\Program Files (x86)\E-Zsoft\iPodVideoConverter\iPodVideoConverter.exe" /upgrade
O4 - HKLM..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM..\Run: [Adobe_ID0EYTHM] C:\PROGRA~2\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM..\Run: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PlayMemories Home\PMBVolumeWatcher.exe /SysAutoRun
O4 - HKLM..\Run: [Nikon Message Center 2] C:\Program Files (x86)\Nikon\Nikon Message Center 2\NkMC2.exe -s
O4 - HKLM..\Run: [AvgUi] "C:\Program Files (x86)\AVG\Framework\Common\avguirna.exe" /lps=fmw
O4 - HKLM..\Run: [Dropbox] "C:\Program Files (x86)\Dropbox\Client\Dropbox.exe" /systemstartup
O4 - HKLM..\Run: [Syncios device service] C:\Program Files (x86)\Anvsoft\Syncios\SynciosDeviceService.exe
O4 - HKLM..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU..\Run: [Power2GoExpress8] "C:\Program Files (x86)\CyberLink\Power2Go8\Power2GoExpress8.exe"
O4 - HKCU..\Run: [iCloudServices] "C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"
O4 - HKCU..\Run: [CCleaner Smart Cleaning] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Send to OneNote.lnk = C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Acrobat Synchronizer.lnk = C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\AdobeCollabSync.exe
O4 - Global Startup: RealPlayer Cloud Service UI.lnk = C:\Program Files (x86)\Real\RealPlayer\RPDS\Bin64\rpsystray.exe
O8 - Extra context menu item: &Xmlbar Search - http://www.xmlbar.com/iebar/iemenu.php?lang=English&ver=1.0
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra button: Video Joiner - {C7883BD1-C06B-4f9e-BA96-0D8C5DE373D9} - C:\Program Files (x86)\Xmlbar\Video Joiner\FlvJoiner(xmlbar).exe
O9 - Extra 'Tools' menuitem: Video Joiner - {C7883BD1-C06B-4f9e-BA96-0D8C5DE373D9} - C:\Program Files (x86)\Xmlbar\Video Joiner\FlvJoiner(xmlbar).exe
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG Antivirus - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\Antivirus\AVGSvc.exe
O23 - Service: avgbIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\Antivirus\aswidsagent.exe
O23 - Service: Bluetooth Device Monitor - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
O23 - Service: Bluetooth OBEX Service - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrcmSetSecurity - Intel Corporation - C:\Program Files\Intel Corporation\Intel WiDi\BrcmSetSecurity.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Dropbox Update Service (dbupdate) (dbupdate) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: Dropbox Update Service (dbupdatem) (dbupdatem) - Dropbox, Inc. - C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe
O23 - Service: DbxSvc - Unknown owner - C:\WINDOWS\system32\DbxSvc.exe (file missing)
O23 - Service: Dell Data Vault Service API (DDVCollectorSvcApi) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVCollectorSvcApi.exe
O23 - Service: Dell Data Vault Collector (DDVDataCollector) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe
O23 - Service: Dell Data Vault Processor (DDVRulesProcessor) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DDVRulesProcessor.exe
O23 - Service: Dell Customer Connect - Dell Inc. - C:\Program Files (x86)\Dell Customer Connect\DCCService.exe
O23 - Service: Dell Hardware Support - PC-Doctor, Inc. - C:\Program Files\Dell\SupportAssistAgent\PCDr\SupportAssist\6.0.6992.1542\DSAPI.exe
O23 - Service: Dell Client Management Service (DellClientManagementService) - Unknown owner - C:\Program Files (x86)\Dell\UpdateService\ServiceShell.exe
O23 - Service: Dell Data Vault (DellDataVault) - Dell Inc. - C:\Program Files\Dell\DellDataVault\DellDataVault.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google Inc. - C:\Program Files (x86)\Google\Chrome\Application\74.0.3729.131\elevation_service.exe
O23 - Service: GoPro Device Detection Service (GoProDeviceDetectionService) - Unknown owner - C:\Program Files\GoPro\GoPro Desktop App\GoProDeviceDetection.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService1.0.0.0) - Unknown owner - C:\WINDOWS\system32\igfxCUIService.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel(R) Wireless Bluetooth(R) 4.0 Radio Management - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\ibtrksrv.exe
O23 - Service: Intuit Update Service v4 (IntuitUpdateServiceV4) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Update Manager (iumsvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Update Manager\bin\iumsvc.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Malwarebytes Service (MBAMService) - Malwarebytes - C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files (x86)\Sony\PlayMemories Home\PMBDeviceInfoProvider.exe
O23 - Service: RealPlayer Cloud Service - RealNetworks, Inc. - c:\program files (x86)\real\realplayer\RPDS\Bin\rpdsvc.exe
O23 - Service: RealPlayer Update Service (RealPlayerUpdateSvc) - Unknown owner - C:\Program Files (x86)\Real\UpdateService\RealPlayerUpdateSvc.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: Rio MSC Manager (RioMSC) - Digital Networks North America, Inc. - C:\Windows\SysWOW64\RioMSC.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell Backup and Recovery\sftservice.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: StartW8Service - SODATSW spol. s .r.o. - C:\Program Files (x86)\StartW8\bin\StartW8Service.exe
O23 - Service: Dell SupportAssist (SupportAssistAgent) - Dell Inc. - C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Zero Configuration Service (ZeroConfigService) - IntelĀ® Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

--
End of file - 16562 bytes

That's a common fault I see on older Dells. The usual cause of it failing to boot is "BAD CAPS." The symptom is hard starting and even harder if it's been off for a time. The machine will work (usually) after it's been warmed up.

The usual fix is a new motherboard if the owner can't do their own cap replacement. Shops today with some rare exceptions will not do this repair.
Example Cap Kit: https://www.amazon.com/Optiplex-GX745-motherboard-Capacitors-repair/dp/B00B4769YE/

In the future when asking about PC issues, it would be nice to know the make and full model number.

As for the "upgrade to Windows 10" question, the answer is probably. My wife has a Dell Latitude E6520 that has been running Windows 7 for some time. Two weeks ago I tried the upgrade to Windows 10 and it still worked. If you decide to do the upgrade I strongly suggest you select the "download iso and create USB install media" option. That way if anything interrupts the install you don't have to download everything again.