Member Avatar for kained

My copy of fireworks has become corrupt. Uninstalling and reinstalling fireworks does not solve the issue and adobe are not being at all helpful.

Basicly what i need to do is remove any recored of fireworks being on my machine so that i can do a completly fresh installation. I presume this will require fiddling around with the registry in some way but am a bit clueless on this side of things.

I have adobde dreamweaver and photoshop also on my compter which are working fine. The problem is confined to fireworks cs3.

Any help would be greatly appreciated


dave

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A few practical, low-risk steps to remove all traces of Fireworks CS3 so a truly clean reinstall is possible. Since still has Dreamweaver and Photoshop working, take extra care not to remove shared Adobe components unless you are prepared to repair/reinstall those products afterwards. is right to ask about an uninstaller — there is normally an uninstaller coming with the product, but when that fails a deeper cleanup is required.

Before you begin: create a System Restore point and export the registry (regedit -> File -> Export). Note your Fireworks serial number and close all Adobe processes.

Safe cleanup sequence

  1. Run Adobe’s Creative Suite cleanup utility if you can find it (this removes stubborn product records safely).
  2. If that is not available, delete leftover folders for Fireworks (program folder and the per-user prefs under Application Data). Typical locations on XP are under C:\Program Files\Adobe\ and C:\Documents and Settings\<user>\Application Data\Adobe\ and C:\Documents and Settings\All Users\Application Data\Adobe\.
  3. Open regedit, export the hive, then search for "Fireworks" and remove keys clearly tied to Fireworks (for example the product key under HKCU\Software\Adobe\Fireworks and any Fireworks entry under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall). On 64-bit Windows look also under Wow6432Node. Do not delete keys you cannot positively identify as Fireworks-only.
  4. Reboot and try installing from a fresh installer.

Cautions and troubleshooting

  • Licensing folders (for example Adobe PCD/SLStore) are shared; deleting them forces reactivation of other Adobe apps. If other Adobe programs break, run their installers in repair/repair-install mode.
  • If the installer still fails, capture the setup log in your Temp folder and search the error code, or use a reputable uninstaller (Revo/forced uninstall) only after backing up the registry.

Recommended Answers

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Member Avatar for rwaforums

How are you un-installing the program?

Member Avatar for kained

Using the add/remove programmes in control panel.

Member Avatar for rwaforums

Wasn't there an un-installer that came with the program?

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