BBC insults its Facebook fans

GuyClapperton 0 Tallied Votes 320 Views Share

Occasionally something crops up as a classic example of how not to build a social media network, and the BBC's decision to insult its Facebook fans is a good example. The idea was to put a dummy site up as a test run for the London Olympics - they're a couple of years away but you might as well find the glitches now.

Some online commentators have criticised them for captioning the photos wrongly. This is nonsense; any writer will confirm that when you're checking a layout you don't use proper text, in fact Latin is the most usual because nobody's going to be offended by it.

Unfortunately the BBC put English, telling people they could follow the Olympics on Twitter and - wait for it - "You can also be a saddo on Facebook", it says.

It's almost as good as the ageing copy of Your Sinclair magazine which went to press without anyone noticing that the journalists hadn't filled in all of the picture captions, leaving one saying "Type some sh*t in here" - except this one betrays contempt for the very people the site will aim to serve.

Dani AI

Generated

A short, practical addendum drawn from this thread and common editorial/dev practice.

As points out, placeholder copy is a normal part of design checks; as reminds us, every medium has seen similar slips. What turned this into a reputational problem was two-fold: test content visible to real users, and wording that could be read as contemptuous. That makes this an operations, editorial and community-management issue, not just a typo.

Immediate remediation (first hour)

  • Pull or hide the page, replace with a neutral message if necessary.
  • Preserve a timestamped screenshot and server logs for an internal post‑mortem.
  • Issue a short, factual correction on the same channels; avoid defensiveness.
  • Run a quick access/audit to confirm no other test pages are live.

Short technical and process fixes

  • Keep staging and production strictly separate and behind authentication.
  • Use unmistakable placeholder tokens (e.g. [[DUMMY-CAPTION]]) rather than free text.
  • Add a pre-deploy check that scans templates for placeholder tokens and common markers.

Example quick scan you can add to CI before a deploy:

# search for likely placeholder tokens in templates/public files
grep -R -nEi "(lorem|placeholder|FIXME|TODO|INSERT|YOUR TEXT HERE|\[\[DUMMY-CAPTION\]\])" src/ templates/ public/

Editorial checklist to avoid repeats

  • Two-person signoff for any live-facing copy.
  • Tone-of-voice guidance that flags anything remotely sarcastic.
  • Social-monitoring alerts so any public reaction is detected and handled within the first hour.

Treat this as a small, solvable process gap: technical guards plus a short editorial checklist stop most of these stories from ever reaching an audience.

GuyClapperton 12 Staff Writer

In my haste I overlooked crediting The Media Blog for unearthing this little gem - it's at http://themediablog.typepad.com/the-media-blog/2010/07/bbc-olympics-facebook-saddos-1800040710.html - many apologies, and thanks to them for drawing it to my attention.

happygeek 2,411 Most Valuable Poster Team Colleague Featured Poster

I thought the photo caption error was Amiga Format magazine? I remember the issue quite clearly, as I was writing for a couple of Amiga magazines at the time including another in the Future Publishing stable.

GuyClapperton 12 Staff Writer

You could well be right, it was a long time ago.

A gentleman wouldn't have mentioned it, mind you.

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