Hi all,

I didn't see any other forum I could place this in, so here it goes...

I am using a Help Desk feature on my site right now & I'm not too thrilled with their level of service.

When I researched this a few months ago, a lot of them didn't return e-mails or the communication wasn't fluid b/c a lot seem to be overseas.

Does anyone know of a good company that provides help desk that isn't expensive?

Thanks so much & have a great wknd.


Michelle :)

Re: Help Desk 80 80

Perl Desk or Kayako

Re: Help Desk 80 80

I think I miscalled it. Is it a help desk or online support application?

Where do you get Perl Desk from?

Thanks


Michelle

Re: Help Desk 80 80

If you have the money i would recomend deskpro. :)

Re: Help Desk 80 80

Another one to consider is http://www.cerberusweb.com/ ... They also have a Free One eMail License :P You can expand with the need!!!

Re: Help Desk 80 80

I noticed a lot of webmaster forums all started using Kayako eSupport recently. I'm actually surprised what the current fad is :)

Re: Help Desk 80 80

I noticed a lot of webmaster forums all started using Kayako eSupport recently. I'm actually surprised what the current fad is :)

All? Correct me if I am wrong but the only one I see using it is webhostingtalk.com :D

Re: Help Desk 80 80

Devshed as well now :)

Re: Help Desk 80 80
Re: Help Desk 80 80
Re: Help Desk 80 80

So many suggestions for helpdesk tools, thanks, it was helpful to me too.

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