Member Avatar for danielsean

I have shopping sites and I want to interact with real time new visitors when they come across on my website.

Please suggest me what kind of live chat software is better for giving online chat support to website.

Thanks

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  • Latest Post Latest Post by levon.helm.520

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asked for real-time interaction on shopping sites. Replies from , and steer toward starting simple and having mobile access — good instincts. Below is a compact, practical checklist and an operational playbook that fills gaps most threads miss (what “basic” actually needs, what to test first, and common gotchas).

  • Real-time visitor context: show current URL, referrer, and cart contents so agents know the page and items at a glance.
  • Proactive triggers: time-on-page, exit intent, and cart-value thresholds to target likely buyers.
  • Canned replies + personalization tokens: speed up answers but keep them short and relevant.
  • Transcripts & analytics: record source/campaign, chat outcome, and conversion attribution.
  • CRM/ecommerce hooks: order lookup, ticket creation, and webhooks for automation.
  • Offline handling: visible offline form and guaranteed email/ticket fallback.
  • Mobile agent access: responsive console or app for on-the-go replies.
  • Simple automation: an FAQ bot for after-hours with seamless human handoff.

Operate with a short pilot: enable chat on one or two high-traffic product and cart pages for 2–4 weeks, measure conversion lift and average order value, then expand. Set clear SLAs (first response target: ~60 seconds or less), capture CSAT after chats, and A/B test proactive-message copy and trigger timing. Use transcripts to create or adjust FAQ scripts and to train agents on common objections.

Before sitewide rollout, test in incognito and across browsers to catch script conflicts and measure page-load impact. Ensure TLS (no mixed content), never collect payment card numbers in chat (send secure payment links instead), and document retention/consent to meet GDPR/CCPA requirements. Start small, track hard KPIs, iterate on triggers and scripts, and expand when ROI is proven.

Member Avatar for jeniffer09

Hi,

Your question reveals that you need basic features of live chat software. You don't need to subscribe advanced features package. Try Live2Support. If your budget allow, you can also try LivePerson but its expensive. I think Live2Support would be better for your business. Thanks

Member Avatar for watshelly

You can try Comm100 Live Chat. It's easy to set up and use. You can interact with visitors in real time, even when you are not in the office, as it has mobile apps for iPhone, iPad, Android, etc.

Member Avatar for levon.helm.520

Yes, I agree with "Jeniffer" you need basic live chat software to interact with website visitors or online customer. You may try eAssistance Pro live chat software as per your requirement.

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