Member Avatar for webmaster_new

Live Chat is specifically useful for high value products. People can’t just see the product images and order them. They need a human touch to their buying process. They need to have a real feel to their buying. They want assurance and some sort of personal feel. Now with a Live Chat support system he can have all this.According to recent research it has been found that more than 90% of visitors leave the website without making a transaction. This is indeed a very disheartening thing for websites and makes online selling a difficult job. To become successful at online operations it becomes necessary to understand why these customers left our website without making any transaction. Having a virtual salesman provides the solution to this problem by keeping a track of visitors and helping them all along.

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  • Latest Post Latest Post by carlecomm

Dani AI

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As and pointed out, buyers of higher‑priced items usually need more than product photos — they need guided selling and quick, trustworthy answers. A live‑chat widget works best when treated as a sales/consulting channel rather than a generic help icon. That distinction changes placement, wording, staffing, and measurement.

Best practices for setup and messaging: prioritize chat on product detail pages, configurators, and during checkout; use conservative proactive triggers tied to behaviour (repeat visits, long page time, cart activity) rather than forcing popups; surface agent name, role, and an estimated response time to build trust; keep pre‑chat capture minimal (one short dropdown or short text). Example invite copy: Hi — need a 2‑minute walkthrough of options or a quick specs answer?

Operational checklist and troubleshooting: staff agents as product specialists with short qualification scripts and objection templates; integrate transcripts into CRM and tag conversations for common themes; provide clear escalation paths to scheduled calls, phone or video demos. When clicks are low (as observed), check visibility (mobile placement, contrast), perceived value on the bubble (add “2‑min demo” or “same‑day quote”), and time‑to‑first‑response — slow replies kill conversion. To address intrusiveness concerns raised by , prefer subtle invites and explicit consent before opening any screen‑sharing or remote controls.

Measure and iterate: A/B test trigger timing and copy, track chat start → qualified lead → sale, and monitor average order value and customer satisfaction by channel. Combine chat with a searchable knowledge base (echoing ) and optional richer channels like scheduled video demos (as suggested). The goal is to make chat the guided path for complex purchases, not just a curiosity.

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All 9 Replies

Member Avatar for Alfredito

I totaly agree with you, large % of customers leave, i was thinking on actually open a live chat window without their approvel but then i thought its to much and might scare them away.. you know, me invating their computer...

Member Avatar for bobchrist

If your site is interactive and you have a solid knowledge base, I don't think you need a chat software.

Member Avatar for Dani

They're talking more of an ecommerce-style site where someone can interact with a live salesperson (like in a chat window type thing) before making the purchase.

Member Avatar for guinanie

Thanks for the info. Live chat or online chat is a better idea and it is very helpful to a site. The possible clients can ask questions about the company products, services and online inquiry as well.

Member Avatar for webmaster_new

Today’s competitive world selling products online means acquiring the best of technology and tools. << plug snipped >> is one such tool which helps you acquire customers.

Member Avatar for sistie23

It do helps in improving online sales conversion rates and order sizes with one to one contact . ..Still having functionalities as voice as well as video streaming from softwares as SNIP or freewares as Yugma, Dimdim etc through website might enhanced the communication little better..; if implemented.

Edited by happygeek because: link snipped
Member Avatar for rei12

I have been using SNIP Live Chat for a couple years. From my experience there is no so many people clicking on "Live Chat" button. It is hard to say why.
About 50% of chatters just coming because of curiosity.
So I think it is not so effective as it seemed.

Edited by happygeek because: link snipped
Member Avatar for lajocar

Very interesting to hear that not many people click on live chat button

Member Avatar for carlecomm

Good idea! Yes, a live chat can close more sales and improve customer satisfaction. Comm100 is a good one, totally free and has high availability.

SNIP

Carle

Edited by jay 11 because: removed link
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