Live Chat is specifically useful for high value products. People can’t just see the product images and order them. They need a human touch to their buying process. They need to have a real feel to their buying. They want assurance and some sort of personal feel. Now with a Live Chat support system he can have all this.According to recent research it has been found that more than 90% of visitors leave the website without making a transaction. This is indeed a very disheartening thing for websites and makes online selling a difficult job. To become successful at online operations it becomes necessary to understand why these customers left our website without making any transaction. Having a virtual salesman provides the solution to this problem by keeping a track of visitors and helping them all along.
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Jump to PostI totaly agree with you, large % of customers leave, i was thinking on actually open a live chat window without their approvel but then i thought its to much and might scare them away.. you know, me invating their computer...
Jump to PostIf your site is interactive and you have a solid knowledge base, I don't think you need a chat software.
Jump to PostThey're talking more of an ecommerce-style site where someone can interact with a live salesperson (like in a chat window type thing) before making the purchase.
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