Live Chat is specifically useful for high value products. People can’t just see the product images and order them. They need a human touch to their buying process. They need to have a real feel to their buying. They want assurance and some sort of personal feel. Now with a Live Chat support system he can have all this.According to recent research it has been found that more than 90% of visitors leave the website without making a transaction. This is indeed a very disheartening thing for websites and makes online selling a difficult job. To become successful at online operations it becomes necessary to understand why these customers left our website without making any transaction. Having a virtual salesman provides the solution to this problem by keeping a track of visitors and helping them all along.