Member Avatar for iamonqq

i got my T720 for 3 weeks only, and when i just able to upload my wallpaper, the phone gave up on me...... here is the problem:

one day while i was on the PC i put the phone on top of the speaker.
when i decided to look at the phone (b'cos there was a pic of Jennifer Love) i open the flip and the screen was off (the phone was on all the time), and when i turn back and looked at the smaller monitor on the back, it's still on date and time (usually if the filp is open the smaller monitor will switch to Motorola), anyway i found it strange so i decide to press some buttons but no responds from the phone, so i close and open it a few times nothing change......
i then plug in hand free and try to make call, and it works.......
i found it very strange so i decided to open the back case and took the battary out, hoping that it will resets the phone........ but after i place the battery back into the phone, i couldn't switch it on again, when i press the power button(this time it works) the screen will just flash once and off again, and unable to power up the phone.......
now i can still charge battery with the phone, but just power up the phone anymore.......

just wondering have this every happen to anyone?

i'm in australia now and i got the phone from HK, i don't know if the warrenty will apply because they(australia motorola) says we are not meant to upload anything with USB cables, we meant to just use WAP, etc.

please give me some advice, thanks very much

cheers

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Dani AI

Generated

For clamshell-era handsets that go dead or act erratic after a data transfer, the most reliable way to approach the problem is with a short, methodical checklist and an eye toward whether the fault is electrical (power/boot) or purely the display. Flash/EEPROM firmware in phones is not stored magnetically, so ordinary speaker magnets rarely “wipe” ROM; interrupted writes, power‑management failures, corroded or bent contacts, and physical shorts are more common root causes.

Simple, low-risk troubleshooting (try these in order)

  • Verify charging and battery first: try a known-good charger or spare battery, and leave the device connected for 30–60 minutes while watching any LED or activity.
  • Clean inspection: remove the battery and clean contacts and the bottom connector with a lint‑free swab and isopropyl alcohol; check for bent pins or foreign metal.
  • Residual‑charge reset: with battery out, press and hold the power key 10–20 seconds to drain capacitors, then reseat the battery and attempt power-up.
  • Try both battery-only and charger-connected power attempts (some phones behave differently when external power is present).
  • If the unit responds to calls or PC connection but shows no image, suspect the display/backlight or flex cable; if it is invisible to a PC and never completes boot, suspect board-level or bootloader corruption.

When to hand it to service
If the above fails, professional repair is usually required. Before sending it in, note the IMEI/serial, record the exact symptoms and steps tried, and request a written fault report and itemised repair estimate. If the phone was bought overseas, confirm the scope of local warranty coverage before authorising paid work.

A final note on support strategies: while quick stories about dealing with tech support appear in the thread, giving clear, factual symptom notes and the diagnostics you already ran speeds interpretation and protects warranty rights. ’s point about interacting with support aside, factual detail is more effective; ’s subsequent service action shows that many of these failures end up being hardware repairs.

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Member Avatar for Tekmaven

I got two words for you. Play stupid.

Call up technical support, and tell them you were going to download something from WAP, and the phone just started going crazy. Make sure you sound very stupid, and never mention WAP. Instead of saying WAP, say "the phone online thing" or something like that. If she needs you to do stupid tests to the phone, play along.

About your problem, I have no idea. My best guess is that something could have got screwed up on the upload to the phone.

Sorry for your troubles.

Member Avatar for iamonqq

i've sent my phone to Motorola in HK, and they say the motherboard on my phone is very unstable.....so they replace a new motherboard........i'm still waiting for the phone to be send back to me (hope it doesn't have SARS), and i hope they didn't just replace my new phone with some second hand phone.

thanks

i'll let u know what happen when the i get the phone.

Member Avatar for

Ok, My uncle works for motorola, infact, he wrote about 1/3 of the software in that phone and he had this happen once to him (I've had my t720 for 2 years, and they got released in october '02! Guess how I got it in september of '01!) you made an honest mistake, when you put it on the speaker, the magnets seriously farked up the rom (memory thinggy that makes the phone work). it will also happen if you put ir near a large electric motor. Also, you may have accidently shorted out 2 of the pins on the bottom and killed a component inside.

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