Member Avatar for roxie148

my daughter's android phone will not turn on. Is there any way to get her phone turned on or have her material extracted from the phone instead of doing a hard reset?

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As , and already pointed out, the usual power/charger checks and the manufacturer PC utility are the first things to try. Below are targeted, non-destructive diagnostics and data-extraction options that fill the gaps in the thread — steps to try before considering a hard reset.

First, a quick prioritized checklist: try a known-good USB cable and a different wall adapter and PC USB port; inspect and gently clean the phone’s charging socket (toothpick/compressed air) and the cable ends; remove any microSD card and SIM (those cards often hold recoverable photos/contacts). If the phone has a removable battery, charge that battery with an external charger or drop it briefly into a working same-model phone to confirm the cell. For non-removable batteries, try a forced reboot (commonly holding Power + Volume Down for 10–20 seconds) — that can recover a phone stuck in a dead state without wiping data. Note warranty implications before opening the device.

If the phone makes enough contact with a PC (shown as MTP/USB or in recovery), you can copy files with ADB. Install the Android platform-tools on a PC and run:

adb devices
adb pull /sdcard ./phone-backup

This requires the phone to present itself to the PC and, in many cases, USB debugging or a recovery that exposes ADB. If the device never appears, try another PC and OEM USB drivers; if the screen is black but the device still boots, an MHL/HDMI adapter (if supported) or using a custom recovery with ADB access may let you copy files.

If none of the above works, professional data-recovery/repair shops can image internal flash (JTAG or eMMC chip-off) but it is more expensive and can void warranties. Avoid factory resets until you’ve exhausted recovery attempts or secured a backup — a reset will remove user data. Provide the service or shop with exact model and symptoms for the best chance of safe recovery.

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Member Avatar for DarkLightning7

Here are a few things you can try:
1)Pull out the battery and leave it out for 5 min then put it back in then try to turn on the phone.

2)Get a battery you know is good(from a phone the currently works) and replace the one in the broken phone. Attempt to turn the phone on.

3)Try a hard reset.

4)If the phone is still under warenty take it in for replacement

5)Take it to your cell carriers store.

Member Avatar for stuart.riches

I would have similar problems with an android phone, when the battery had been allowed to die completely. Despite plugging it in to charge, there was no charge indicator and no sign of life. Plugging it in to the PC (with Kies installed) via USB didn't give any indication of the phone being attached.

I found that leaving it on mains charge for a couple of hours, then removing the battery, waiting a few minutes, and then reinserting the battery allowed me to restart the phone.

HTH

Member Avatar for CimmerianX

Both are right on the battery charging and or warranty path.

The Kies software allows the phone to be plugged into a PC USB port and have it show up like a usb disk. However, you can also use android apps to have the phone share files over SMB, FTP, bluetooth, so there are other options as well.

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