Member Avatar for Paul_01

I have Windows Vista,my DVD drive will not recognize any DVD's or CD's or install software.The drive shows in 'My Computer' but when I attempt to open or explore contents it ejects the disc.The driver is up to date,it shows that''Device is working properly''and I set the region to 1-for Canada. Does anybody had same problem? Thx for any help! Pawel Sz.

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This is a common Vista-era symptom: the drive appears in My Computer but immediately ejects discs. As described and as noted with repeated failures, the cause is usually one of two things — a physical/hardware problem (drive, cable, power or port) or a Windows-side driver/registry issue. As suggested, a simple way to separate those is to see whether the drive is visible to the firmware or another OS. (support.microsoft.com)

Quick checklist (cheap → invasive):

  • Try multiple known-good commercial discs (not just burned media) and a cleaned lens/disc surface.
  • Check whether the BIOS/boot menu lists the drive; if BIOS does not see it, suspect hardware (cables, power connector, bad drive).
  • Try booting a live Linux USB/DVD (choose “Try without installing”) — if a live image reads the disc, the drive hardware is probably OK and the issue is Windows. (documentation.ubuntu.com)

Windows-side steps (do these only if BIOS sees the drive; back up the registry / create a restore point first):

  • In Device Manager uninstall the DVD/CD-ROM entry, then reboot and let Windows re-detect the device.
  • Show hidden devices, remove any extra IDE/ATAPI controllers, then reboot.
  • If that fails, remove corrupted filter drivers by deleting the UpperFilters and LowerFilters values at:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    Restart after the change. These are documented Microsoft fixes for CD/DVD detection problems. (support.microsoft.com)

Advanced / last-resort:

  • If Windows still won’t enumerate the drive, add the atapi Controller0 EnumDevice1 DWORD (value 1) to force enumeration:
    reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 1

    Reboot. If brand-new drives continue to fail (as for ), test the drive in another PC, swap the SATA/power cables or ports, and contact the vendor for RMA. Be careful with registry edits — back up first. (h30434.www3.hp.com)

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Member Avatar for cguan_77

does it work on any other OS like XP? if not then it could be a faulty drive...
is it SATA or IDE drive?

Member Avatar for gregcotton99

I've got the same problem. Any help would be appreciated. The drive is brand new. Recently replaced due to the same problem twice. What's the chance that all drives were defective. I think not much. HP can offer no effective support.

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