Member Avatar for corsican

Hello everyone,
My internal DVD +/- drive is not behaving at all and it is making me go mad! When I put a CD/DVD (anything) in the drive the little green light goes on for two minutes and then stops...but then when I try to open the drive by clicking on the icon it tells me to insert a cd..even when one already is in. This is a problem that has progressed from being an occasional occurence to being a total everytime thing. My PC is only 4 months old. This is why I am starting this as a new post because unlike the previous thread, my PC is rather new.
I have tried uninstalling the driver and installing it again (win XP) but the same problem. The diagnostic tool tells me that it should be working...but it isn't. I have spent hours on forums trying to find some help but to no avail....I have even attempted everything I can from a similar post here. please help me. Cheers, Phil
PS my drive is a Samsung writemaster. (TSSTcopr CD/DVDW TS-H552B)

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Dani AI

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reported the TSSTcorp TS-H552B spins briefly then Windows still prompts to “insert a disc.” ’s reseat/jumper suggestion is a solid first step. The checklist below orders additional checks (hardware first, then OS) to isolate whether the drive, the cable/power/jumper, or Windows is at fault.

  • Power & cable: try a different Molex power connector and a known-good 40/80‑conductor IDE ribbon. Put the drive on the cable end and set its jumper to MASTER (or to CABLE‑SELECT only if the cable and other device support CS). If the drive won’t spin consistently with a known-good power lead, suspect a power/motor fault.
  • BIOS & boot test: confirm the drive is listed in BIOS setup. If BIOS does not detect it, stop and focus on hardware (power, cable, jumper, or RMA). If BIOS sees it, boot from a known-good bootable CD/DVD (Windows setup or a Linux live disc). Successful boot moves the problem into Windows; failure points strongly at hardware.
  • isolation swap: temporarily connect the drive as the only device on the IDE cable, or swap in a known-good drive on the same cable/power to see whether the controller or cable is at fault.

If hardware checks look good but Windows still reports “insert disc,” try these XP-specific steps:

  • In Device Manager remove the DVD device, then uninstall the IDE channel controllers and reboot so Windows redetects them.
  • Back up the registry, then check and (if present) remove UpperFilters and LowerFilters under the CD/DVD class key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Restart after editing. Also verify the IDE channel’s Advanced Settings uses DMA if available.

Other notes: a lens‑cleaning disc can fix head/laser reading faults; firmware updates are rare and should be used cautiously; given a 4‑month PC age, a persistent hardware failure after these swaps is reasonable grounds for warranty replacement or testing the drive in a second PC. This expands on ’s reseat/jumper advice by adding BIOS/boot tests and the registry/IDE steps to separate hardware from OS causes.

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Member Avatar for Member #2466

Instead of uninstalling the driver...do the following. Go to control panel >> System >> Device Manager >> Your DVD Device

Uninstall the device. Shutdown the computer. Remove your power and IDE cable from your DVD. Power back up. Allow Windows to sense that there is no DVD there. Power back down. Connect everything back up again. Make sure you have your Slave/Master settings correct on the DVD. Make sure you have Plug and Play OS option in BIOS set up as "Yes" Power up. Windows should sense that there is a DVD player/writer again and auto install it.

Let me know how it goes for you...

Member Avatar for corsican

Thanks. How do I check my slave/master settings are correct?

Member Avatar for Member #2466

Thanks. How do I check my slave/master settings are correct?

There is a Jumper setting on the back similar to this one...

[img][/img]
[img][/img]

This won't be the EXACT settings you need so you'll have to go to the manufacturers website and check out what your jumper settings should be. Sometimes a sticker that matches the picture above will be on top of the hard disk. Let me know how it goes...

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