Member Avatar for Abdel_eid

Hello All.
i have a problem with my toshiba laptop i have already purchased 2 days ago . when a put the notebook to sleep mode and i close the lid .. then lift it up again the lap wakes up automaticilly thats for the first if i re-try this again the lap doesn't wake up auto. sometimes it wakes up and sometimes it doesn't wake ..what i can do with this problem.. please help
thank's alot

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  • Latest Post Latest Post by jingda

Dani AI

Generated

Intermittent resume on lid open often comes down to power-management and ACPI/firmware behavior rather than a single obvious driver fault. was right to point at drivers, and the mismatch between plugged-in and battery behavior (noted earlier in the thread) strongly suggests a power-plan or device-power-policy difference rather than a consistent hardware event.

Useful diagnostics (run from an elevated Command Prompt) to identify what actually woke the system:

powercfg -lastwake
powercfg -devicequery wake_armed
powercfg -waketimers

Event Viewer (Windows Logs -> System) also records wake reasons under the Power-Troubleshooter entries; those logs name the waking device or source.

Practical remediation steps to try in order:

  • Check the OS power options (what closing the lid does for both AC and battery) and the advanced plan settings (disable hybrid sleep and review wake timers while testing).
  • In Device Manager, inspect keyboards, mice, network adapters and any HID/ACPI entries. On devices that should not wake the PC, clear “Allow this device to wake the computer”; enable it for devices that should. The ACPI Lid device/driver should be present and updated.
  • Install the vendor’s ACPI/power-management drivers and utilities from the official support site; some vendors expose a “lid open resume” option in BIOS or their power utility.
  • If firmware update is considered, follow the vendor instructions exactly; BIOS flashing carries risk.

If diagnostics point to inconsistent or no wake-source entries and the behavior remains intermittent, the lid switch (mechanical or magnetic sensor) may be unreliable and hardware service or warranty support is the next appropriate step. This approach builds on ’s driver suggestion while adding targeted commands and settings to gather evidence before pursuing repair.

Recommended Answers

All 10 Replies

Member Avatar for Rik_

What version of windows does it have on it?

Member Avatar for Abdel_eid

i have windows 7 x86

Member Avatar for Rik_

You will need to check if all drivers are installed correctly. Click start then type dev in the searchbar and device manager will appear in the list. Click on it and look for any ! marks. If you see any, list them here.

Member Avatar for Abdel_eid

no drivers have the !mark .... i don't know where the problem come from
i have a toshiba C660-162

Member Avatar for Rik_

If it's a brand new laptop, take it back and complain!

Member Avatar for Abdel_eid

when you previously write your comment i check the device manger and i found that the bluetooth device wasn't installed then i installed it ... after that i discoverd that when i put it to sleep mode when it is plugged in then in open the lid the lap top wakes up but when i am on battery and redo this process it doesn't wake up ... so is this a normal process or what can i do ..?

Member Avatar for Rik_

I would double check all drivers if I were you.

Member Avatar for Abdel_eid

the drivers i have installed are : display , wlan and ethernet lan , mouse (synaptics) , chipset , bluetooth , when i inatll the bios driver it tells me that it is up to date.. all what i need is a single option weather to wake up from sleep when i open the lid or to stay sleep and i can wake it by pressing the power button . you said that i have to go and complain so can i go to toshiba procuration and ask them about that issue because really it is freaking me out ..:(

Member Avatar for Rik_

Yup, complain to Toshiba!

Member Avatar for jingda

Last post is in May so no point posting. But appreciate the good will.

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