Member Avatar for Kazzad

I bought a brand new Toshiba Laptop on 5th April. Worked well for the first day now I can't boot it up. When I push the power button the power light and the internet light come on and it sounds like the disk draw wants to open. Then nothing. I can open the disk draw but can't do anything else. The screen is black and there are no fans or other noises. I bought this from a place that is going into liquidation and can't take it back to them for help. The Toshiba helplines aren't open over the easter long weekend. Can anyone give me a heads up on what I can try.

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Dani AI

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A concise expert add-on that complements the replies from , and — extra checks and what to ask a repair shop so the failure can be isolated and (where possible) data recovered.

Suggested diagnostic sequence (in order of low risk / high information yield):

  • Note any LED blink pattern or beep sequence and record it exactly; model-specific blink/beep codes are the quickest pointer to the failing subsystem.
  • Try an external display (VGA/HDMI) to separate an internal-panel or cable fault from a system that never POSTs.
  • Remove the storage drive and try to power on with minimal hardware (one RAM module, no optical drive). If the machine reaches BIOS/POST without the drive, the drive is likely the issue; if not, focus on power/board/RAM.
  • Reseat or swap memory modules one at a time; bad RAM often stops POST early.
  • If comfortable and warranty permits: check the DC jack for looseness, and inspect mainboard caps/connectors for obvious damage. Use a multimeter only if experienced.

How to interpret simple outcomes:

  • No fan activity and no POST sounds or blink codes most commonly points to the motherboard or the power delivery circuit.
  • Fans spin and POST occurs but no screen output usually means display/inverter/cable or graphics subsystem.
  • Clicking from a drive or visible drive faults points to storage failure; remove the drive immediately if data recovery is needed.

Practical next steps and cautions:

  • If warranty is likely, avoid further disassembly that could void it; request an itemized diagnostic from the service center.
  • If data is important, remove the internal drive and attach it to another PC (with an external USB adapter/enclosure) before sending the machine for repair.
  • Ask the technician to test with known-good PSU/ram and to provide the exact failing component and a cost estimate so a cost/benefit decision can be made.

Recommended Answers

All 6 Replies

Member Avatar for JorgeM

Anything on the screen at all such as hit F2 for setup, so at least you can get into the BIOS? If not it could be a variety of issues. Is this a removable disk, if so remove it from the bay and try again. Post any message that comes up on the screen.

Member Avatar for caperjack

remove the battery and power cord ,hold the powerbutton in for about a minute ,reinstall and try booting

is ther a dvd or cd in the drive ,if so remove the disk
also try hitting f8 on bootup and run boot diagonistic ,if no go try safe mode

Member Avatar for Kazzad

Nothing on the screen. It is just black. There is nothing in the disk drive either. I have taken the battery out and still nothing.

Member Avatar for caperjack

still under guarantee ,take it back

Member Avatar for FastEd120

Check the power adapter voltage and watts. Make sure it is compatible with your laptop model. If it is not, chances are that you damaged your power jack. Is your battery charging when the power adapter is plugged in? Is your power adapter original Toshiba brand or a generic model? Too many questions but questions need to be asked.

Member Avatar for Kazzad

Caperjack, I can't take it back because it was bought from a store in liquidation.
FastEd, I have checked and everything is compatible and original Toshiba brand. Battery is charging when plugged in.I am taking it too a Toshiba repair shop today. Spoke to them yesterday and they said that it sounds like the motherboard or harddrive was dodgy. Never again will I buy brand new stuff from a place in liquidation.
Thanks for your help anyway guys.

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