Member Avatar for pcmic

My laptop will no longer connect to my wireles which it did 2 days ago--I have not downloaded anything but the wire less says that the signal is strong but it doesnt recognize the wireless. I ran spybot--and it found 21 problems but said that I was not the administrator of my own computer so i could not get rid of viruses and malware (How do I make sure I am the administrator--I know I set it up that way?) Also when i plug directly into cable without wireless it works great and my ipod works with the router so I know it's not broken. any help is appreciated thanks -chris

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:06:47 PM, on 8/14/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18226)
Boot mode: Normal

Running processes:
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Dell\apache\bin\httpd.exe
C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
C:\Program Files\Dell DataSafe Local Backup\Components\scheduler\STService.exe
C:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

O23 - Service: Remote Access DB (dsl-db) - Unknown owner - C:\Program Files\Common Files\Dell\MySQL\bin\mysqld.exe
O23 - Service: Remote Access File Sync Service (dsl-fs-sync) - SingleClick Systems - C:\Program Files\Common Files\Dell\Remote Access File Sync Service\dsl_fs_sync.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Advanced Networking Service (hnmsvc) - Dell Inc. - c:\Program Files\Common Files\Dell\Advanced Networking Service\hnm_svc.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\McProxy\McProxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks - C:\Program Files\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\STacSV.ex e
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

--
End of file - 4153 bytes

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  • Latest Post Latest Post by agbenaza

Dani AI

Generated

A short, practical checklist that expands on ’s suggestion (check account privileges) and avoids a full OS reinstall until you’ve tried these targeted steps.

Start with account privileges: confirm your user is actually an Administrator via Control Panel → User Accounts. If you cannot change account types, temporarily enable the built‑in Administrator account to troubleshoot, then disable it when done. (support.microsoft.com) (learn.microsoft.com)

Check for and remove malware from Safe Mode with Networking before touching drivers or reinstalling Windows. Boot Safe Mode with Networking, update a current anti‑malware scanner and run a full scan (Malwarebytes or Microsoft Safety Scanner are good options). If malware changed privileges, cleaning under the built‑in Administrator often lets you remove stubborn items. (malwarebytes.com)

Repair the network stack (run an elevated Command Prompt, then run the reset commands and reboot): 

netsh winsock reset
netsh int ip reset resetlog.txt

Run those commands as Administrator and restart — this often fixes client‑side corruption. Note: resetting Winsock/TCPIP can affect programs that add network hooks (antivirus, VPN clients), so be prepared to reinstall those if needed. (support.microsoft.com)

Finally, verify the wireless radio and driver stack: toggle any physical or Fn wireless switch, open Device Manager, uninstall the wireless adapter (choose “Delete driver software” if present), then install the correct Vista wireless driver from Dell’s support page for your Inspiron. Also check Dell QuickSet / BIOS wireless settings if the adapter keeps disappearing. If all these steps fail and persistent malware or hardware faults remain, back up personal data and consider a clean OS install as a last resort. (dell.com)

Member Avatar for agbenaza

Go to user accounts from control panel and see the other user accounts on your system. if possible, set your user account as administrator. If this does not work, then the best thing to do is to re-install your OS. Some viruses and malware modify the privileges on your user account and the best way is to do a new OS installation.

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