Member Avatar for shazstar

Gone back to using old laptop with wireless mouse and keyboard and had to update numerous programs. Now the mouse or cursor has movement issues. In win explorer can only select last file in directory - ie 'zebra' and unable to scroll down web pages, pdf files etc. Tried system restore before updates, rebooted, did system check and everything seems ok. Still cannot move around web, explorer etc and even keyboard shortcuts won't work. Can't even try to install drivers as only the 'cancel' key is functioning and not 'continue' etc as 'cancel' is the last option where the cursor selection sticks. Resorted to sending this on mobile phone.

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  • Latest Post Latest Post by extr3mex

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The combination of a pointer that “sticks” on the last item and dialogs where only the final button is selectable most often points to either a persistent key signal (for example a stuck End/Down key) or an input-driver/service conflict. Given already tried a system restore and an integrity check, further isolation between hardware and Windows-level causes is the next step.

  • Hardware isolation (fast, non-destructive): follow ’s isolation idea by testing a different input path. If a wired or built-in input device behaves normally while the wireless set fails, suspect the wireless keyboard/mouse or their receiver: replace batteries, re-pair, move the USB dongle to a different (preferably USB2) port or use a short USB extension to avoid USB3/RF interference.
  • Check for a stuck key: open the On-Screen Keyboard (osk) or type in Notepad to see whether an arrow/End key appears active without being pressed. Removing the wireless keyboard’s batteries or unplugging the receiver while observing behavior will quickly confirm a stuck-key source.
  • Boot-level test: observe whether the problem exists before Windows loads (BIOS/boot menu). If it appears pre-Windows, hardware/firmware is likely; if it only appears after Windows starts, proceed with driver/service troubleshooting.
  • Windows-level troubleshooting: boot Safe Mode or perform a Clean Boot (use msconfig) to see if the issue disappears; if so, enable services/startup items one at a time to find the offender. In Device Manager uninstall HID/keyboard/mouse entries and scan for hardware changes; reinstall vendor drivers if needed.
  • Other checks: disable Mouse Keys/Sticky/Filter Keys and ClickLock in Ease of Access and Mouse settings; scan for remote-control software or malware; if uncertainty remains, boot a Linux live-USB to confirm whether the hardware works outside Windows.

Caution: uninstalling input drivers can temporarily remove all input — have an alternate input method ready. If hardware tests show the wireless set is at fault, replacement or a different receiver is the simplest fix.

Member Avatar for extr3mex

Does this issue persist when you are using a Wired keyboard and mouse? Just try using another wired keyboard and mouse. If there are no issue using the wired ones, then there might be a driver problem or a conflict for your wireless keyboard+mouse.

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