Member Avatar for terryrand

hya,
i have had a E-system laptop for over 2 years and suddenly it has a problem of shuting down without any notice. i started noticing it last month but the problem didnt seem much of an issue - it was last frequent but now it happens sometimes before it even fully boots up.
i have opened up laptop to find there was dust so i blew that away - i also check to see if fan was working, which it does.
it shuts down with and without power cable it - the battery does seem to keep charge .
i think this is either a battery problem or mayjjack a power jack issue (even tho it switches off with charger plugged in)
anyone have any ideas - would be grateful for any help.

Many thanks
terry

  • 8 Contributors
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  • 3 Months Discussion Span
  • Latest Post Latest Post by GEEK420

Dani AI

Generated

A compact, practical diagnostic checklist that builds on points from (overheating), (system logs) and (thermal/solder failure). The aim is to narrow the fault to one of four buckets — power delivery (adapter/ jack/battery), thermal/CPU–GPU, memory/OS, or motherboard — using inexpensive, verifiable checks a technician can act on.

  • Check Windows system logs: run eventvwr.msc -> Windows Logs -> System. Look for critical/Error entries at the shutdown time (common hit is "Kernel-Power" Event ID 41). Those entries give whether Windows saw a power loss, a crash, or a thermal shutdown.
  • Get battery health data: open an elevated command prompt and run:
    powercfg /batteryreport

    Open the generated HTML and compare DESIGN CAPACITY vs FULL CHARGE CAPACITY and cycle count; a big gap means the battery is failing.

  • Isolate the adapter/jack: verify adapter output matches the label with a multimeter (do not short the plug). Observe whether wiggling the connector changes behavior — intermittent contact points to the DC jack.
  • Separate OS vs hardware: leave the machine in BIOS/UEFI for 30+ minutes or boot a Linux live USB. Stability in firmware/live session points at Windows/driver issues; immediate shutdown points at hardware.
  • Memory and stress tests: run MemTest86 from USB for several passes to rule out RAM. Use a temp monitor (BIOS sensor or HWiNFO/CoreTemp) and a controlled stress run to see if temps spike just before shutdown.
  • When intermittent failures worsen with heat cycles, suspect cracked solder joints (GPU/CPU). Reflow can be temporary; motherboard replacement is the long-term fix.

Start with logs and the battery report, then try the cheapest swaps (known-good adapter, known-good battery) before opening the case. Use caution with multimeters and internal work; if tests point to motherboard-level faults, seek a repair shop estimate rather than piecemeal fixes.

Recommended Answers

All 11 Replies

Member Avatar for raj.vihari

its is because of over heating or battery prob, since u hav cleaned ur vents, guess there is a prob with battery and is there any blue screen appearing while shuting down??

Member Avatar for terryrand

no no blue screen at all. just dies.. i think it might be the battery more than processor or motherboard as sometimes the laptop is on for 5 mins, sometimes its 2 hours. Had it on for 2 hours constant and didnt shut down once.. however thismorning couldnt stay on for 5 mins.
if it was processor or motherboard it would either get stuck or shut down at the same point. The only reason why i think its not the battery is that it holds charge and takes charge so im stumpted..
with that said it might be the board or jack
the reason why it could be the battery is that everytime it shuts down i take the battery out and put it in before starting up again.
many thanks

Member Avatar for terryrand

Update on Laptop - it now wont even get as far as startup

Member Avatar for erdmask

There is a system log info. Maybe you can look thru them and find a code of the problem. After it google will help you)

Member Avatar for terryrand

many thanks.. where do i find the system log?
additional update - laptop works but oonly when plugged in.. if i take out the plug it switches off after about 5-10mins
many thnks

Member Avatar for dhaffy

My laptop just suddenlt shut down too but there was a blue screen before it shuts down. What does it mean?

Member Avatar for vbalag

please do unistall the battery and run on power

Member Avatar for ImZick

is not like on batery problem. Sometimes the proble is on the windows.
is your Operating system is Windows? did you try to format it?

You can diagnose it when you open your laptop go into setup <f2> then stay in their for a
while observe your laptop if your laptop did not shut down the problem is your windows you can format.
If the your laptop did shut down maybe it over heated or try to change the batery.

Member Avatar for ImZick

hi the problem is your OS or your memory ram.

Member Avatar for realnabster

There could be three reasons to this problem you are facing.

  1. Your battery is not working the it should work or there might be some leakage problem with the battery which short circuits the power which make the system to shut down.

  2. It might be the problem with your processing unit which gets over heated easily and make your system to go down.

  3. You can try reboot your system and re-installing the OS again

Member Avatar for GEEK420

I don't think it is your battery as you stated the machine was running the same with or without the battery. I also don't believe it is an operating system isue either, although some os's like Vista are resource hogs and can help to compound the problem as explained below.
Every laptop that has been in my shop for this problem has been caused by overheating, more specifically, overheating because of gpu/cpu. More times than not I find it to be the gpu that is causing the problem. When a laptop runs hot it affects the motherboard by re-flowing the solder joints which causes stress cracking in the solder which leads to weak connections on the gup/cpu and actually makes it run even hotter eventually causing system failureas you described.
You also stated that the machine had dust and that you had cleaned it..good! A laptop cooler may also be of some help.
I belive that your machine needs a replacement motherboard. Ebay is a great source of replacement parts.

Edited by GEEK420 because: spelling and grammer
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