Member Avatar for mroldan01

Hi guys, this is the always recurring problem. I have a small HP laptop, in which suddenly, the USB ports have started to malfunction. I have updated all the USB drivers but the problem persist. Have any of you any clue on how to fix this? Regards.

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Intermittent USB recognition on an HP laptop (as describes — printer OK while mouse and flash drive are not) most commonly traces to three areas: driver/OS corruption, Windows power-management, or a hardware/dock power fault. ’s reboot check is a useful quick test, and the Device Manager approach mentioned by and is the right direction — the checklist below fills in the missing practical details and the dock notes from .

  1. Isolation first
  • Try each USB device on every port and on another PC to confirm the device itself.
  • Plug the laptop into AC power while testing (some laptops cut USB power on battery).
  1. Deeper Device Manager and Windows checks
  • In Device Manager use View → Show hidden devices, then uninstall any ghost/unknown USB entries and the USB Host Controllers/Root Hubs so Windows redetects them after a restart.
  • In each USB Root Hub properties disable “Allow the computer to turn off this device to save power.” In Power Options disable “USB selective suspend.”
  • Update the chipset/USB host-controller drivers and BIOS from the HP support page for the exact laptop model.
  1. OS vs hardware and storage checks
  • Boot a Linux live USB. If ports behave in Linux the problem is Windows/driver; if not, suspect hardware.
  • For pendrives that aren’t recognized, open Disk Management — a drive can show without a letter and be easily re-mounted.
  1. Dock and hardware considerations
  • KP080AA docking stations need their own power and drivers; test devices directly on the laptop to separate dock faults from laptop faults. Try a powered USB hub to rule out a failed USB power rail. Inspect ports for bent pins, debris, or looseness.

If the above fails the likely causes are a failed USB controller, damaged ports, or docking hardware; repair or board-level service may be required. Back up important data before any firmware/BIOS updates or hardware work.

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Member Avatar for JorgeM

Does it correct itself after a reboot?

Member Avatar for mroldan01

Hi Jorge! No, the USB ports work ramdomly. For example. The printer works out, but the mouse and a pendrive don´t. I have been with this problem for a few weeks. At the beginning I did not pay much attention. But now I am tired of it. Basically, the laptop does not recognize it, and the USB doesn't work anymore. Thank you for your interest. :)

Member Avatar for Andy456

For solution of this problem , first right click on the "My computer" then go to the "Manage" then click on the option in the left box "Device Manager" , after doing this click on the last option which display on the right pannel "Universal Serial Buss Controller" and enable all the options there and then your usb ports should work properly.If the problems remains then it would be there some tecnical problem and you have to consult with any technition of computer hardware.

Regards.
Andy.

Member Avatar for rubberman

I've had this problem with Windows 7 frequently. The solution we found was to go into the device manager and remove all the USB devices and hubs, then reboot. The system will find the hardware and reconfigure the drivers and such. I have to do this every few months... :-(

Member Avatar for peepmans

docking problems KP080AA usb ports don't work,my 2nd screen works,my mouse and keybord plugins,but the usb ports are dead and stay dead,what must i do?

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