I have a problem with a laptop. it hangs on something and then when i try to reboot, it wont reboot except in safe mode. the first time that it happened was just after i had updated windows, and i thought that the update had caused it. this is a hp pavilion with scan to web software and there were problems with one of ( or several ) of the updates from Microsoft. anyway the problem resolved itself and i thought that everything was ok, but now it is starting up again only this time it isnt resolving itself.
the stop screen has the following info:
STOP 0x000000D1 (0x00000000,0x00000002,0x00000001,0xF83CD67D)
I have uninstalled all spyware/antivirus software, and have tried selecting the no paging file option under performance options in system information. also looked through the eventlogs, but I didn't really know what to look for and i didn't see anything that looked obvious.
I have been to the troubleshooting guide for windows stop errors at aumha.org and went through several things that may have been close , but i haven't been able to resolve the issue.
I would be very grateful for any suggestions
thanks in advance