I have a 10 month old laptop with WinXP Home Edition and SP2 along with 3 spyware and 1 anti-virus program installed. All the software is current and a recent sweep of the computer for viruses and spyware since my problem developed showed no virus and only the usual minor "cookie" spyware items which were again "quarantined" or removed.
There is an Espon CX3200 printer/scanner hooked up to the computer via a USB cable. It is the only printer on this computer. This is the only computer hooked up to the printer.
There are 3 user accounts on the computer:
Mine (I am the administrator)
My wife which is a limited account
Guest which is also limited account.
Until about a week ago, the printer worked perfectly:D, but then wife noticed that she could not print when using the computer.
The printer still works perfectly for me, but when the wife or guest tries to print, a small printer icon shows up very briefly on the toolbar at the bottom of the window and then disappears, and nothing happens:sad: .
When I print, the printer icon shows up and stays on while the product is being printed along with a status window that shows ink status, job queue, etc. until the print jobs are done.:cheesy: Which is the way it worked for wife's account until we encountered this problem.
Have checked the printer status and it always show the printer is READY, yet it only works for my account.
Wrote to Epson and they said it is a security/user problem and to contact Microsoft. Wrote an e-mail to Microsoft, but no response.
Have tried changing wife's account to administrator, but that did not solve the problem either, so switched it back to limited.
Nothing has been changed on the computer that we know of, except the normal updating of spyware, anti-virus software each week.
Does anyone have any suggestions to solve this problem? It is irritating to have to copy documents into a shared folder and then switch to my user account in order to print them.
Since the printer works fine for me, it is obviously not a problem with the cable, ports, or printer. Of course since the printer works okay for me, the print toubleshooter program is of little use as well.
Would it be worth using a restore point from a month or so before this problem surfaced to get back to what we had?
I appreciate any ideas anyone has for solving this problem.