Member Avatar for dna23

I recently purchased a Reclusa keyboard and installed the keyboard with the latest drivers from razersupport.com (v1.02). The keyboard works fine but as soon as I reboot the PC it won't go past the memtest, I am forced to plug in my old keyboard (PS/2) in and reboot. This then allows Vista to boot fine.

I've tried the following:

1. Uninstalling the Reclusa driver and software and reinstalling via the web (v1.02)

2. Uninstalling the Reclusa driver and software and reinstalling via the provided CD

3. Uninstalling the Reclusa driver and software and reinstalling via the CD and updating via the web (v1.02)

4. Disabling "Removable Device" as an option in Boot Priority (BIOS)

5. Disabling "USB Legacy Support" in BIOS

6. Allowing Microsoft to detect the driver needed after uninstalling and configure it itself

But nothing works, my PC won't boot with the Reclusa installed - it's a little frustrating having to boot with an old keyboard and then connecting the Reclusa and disconnecting the old one once i'm at the log-in page or in Vista.

If anyone could help i'd appreciate it.

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Dani AI

Generated

Short summary and next steps based on the thread from and : this is almost always a firmware-level USB enumeration problem — the motherboard firmware isn’t reliably initializing some USB HID/composite gaming keyboards before the OS loads. The usual, low-risk triage is to test the keyboard on a known-good rear USB 2.0 port (not a front‑panel hub or a USB3/xHCI port), unplug every other USB device, and try a very basic wired keyboard to rule out device-specific quirks. These simple checks often separate a BIOS/firmware issue from a broken keyboard or driver problem. (learn.microsoft.com)

If those tests point to a BIOS/firmware problem, update the motherboard firmware only after confirming the exact model/revision and reading the vendor changelog for USB/keyboard fixes. Use the maker’s in‑BIOS flash tool (for ASUS that is EZ Flash) or the official recovery/FlashBack method where available; follow the vendor instructions (FAT32 USB stick, correct file, single file in root) and disconnect non-essential hardware during the flash. Back up settings and be prepared to clear CMOS if the new firmware behaves oddly. (asus.com)

Practical checklist (in order):

  • Try rear USB 2.0 ports and remove all other USB devices. (blog.silverpc.hu)
  • If you can get into BIOS, enable Legacy USB/USB keyboard support and disable Fast Boot while testing. (learn.microsoft.com)
  • If flashing BIOS, follow the vendor’s EZ‑Flash / FlashBack procedure exactly and use a small FAT32 USB stick; if uncomfortable, have a shop or vendor do the flash. (asus.com)

If those steps still don’t help, mention the exact motherboard model and current BIOS date when asking for further help — that lets people match known firmware fixes or recommend a safe flash/recovery method.

Member Avatar for dna23

anyone?

Member Avatar for kanelblack

Experiencing the same problem with the same hardware, any solution in sight?

thx
/M

Member Avatar for dna23

I've been in touch with the Supplier and their tech support - they said send it back but that's ridiculous because it's not broken.

Asus have a tech support query logged from me and i'm waiting to here back.

Razer told me to speak to Microsoft.

Microsoft want £46 for the pleasure.

I've asked on countless forums and numerous people, no one can come up with a solution.

Hopefully it's something Asus can sort out with the mobo, considering it doesn't get past POST I think the problem does lie with them.

Nearest bit of help I can find:

Member Avatar for kanelblack

thx for the update, keeping my fingers crossed that you'll get some good answers soon.

Member Avatar for kanelblack

hello, any news about this topic?

Member Avatar for dna23

Asus came back to me, it appears to be a problem with my BIOS revision. I need to update it to the newer version but realistically I can't be doing with the hassle. So far, I'm making it by using my PS2 keyboard on boot and a USB connected after boot.

My BIOS revision was 1303 IIRC, and the latest version is 1503, the lady from ASUS wouldn't confirm however that the newer version included a KNOWN fix for this issue, I was therefore sceptical on changing if there was no need.

I'd be interested to know about your Mobo/BIOS version?

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